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Parts & Equipment Coordinator/ In House Technical Support - Jobs in Brantford, ON

Workz Recruiting
Job LocationBrantford, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Elastochem is a proud Canadian, family-owned manufacturer located in Brantford, Ontario, Canada. Weve been manufacturing, distributing, and selling quality products to our Canadian customer base and beyond since 1987. Were proud of our Canadian heritage and have built our business on a foundation of innovative products, technical expertise and above all else—first-rate customer service.SCOPE: Reporting to the Technical Services Supervisor, the incumbent is responsible for ensuring customer requirements for parts and Equipment are met and all aspects of the Parts and Equipment Inventory.JOB DESCRIPTION:

  • Receive customer orders for Parts and/or Equipment and enter them into Quick Books
  • Prepare paperwork for Domestic and International Shipments of Parts/ Equipment including invoices, bill of lading, shipping labels and packing lists.
  • Maintain stock room of Parts/ Equipment
  • Perform Quarterly inventory checks of Parts room and all sales representatives’ stock.
  • Order Parts/Equipment for inventory or special orders as required.
  • Receive, put away and complete all paperwork for parts and equipment.
  • Liaison with customers to ensure all their parts and equipment needs are met.
  • Process Warranty claims for Parts and Equipment.
  • Trouble shoot with foam applicators that are experiencing technical and foam related problems
  • Promote proper application Techniques, equipment and site maintenance in accordance with relevant building codes (Canada and USA)
  • Work hand in hand with Elastochem’s developmental team by providing feedback on foam system performance in the field
  • Record keeping of customer complaints.
  • Advising managers about issues relating to products, installations or installers
  • Follow all rules and procedures established at Elastochem Specialty Chemicals Inc.
  • Attend all training sessions and work in accordance with the requirements of the Occupational Health & Safety Act.
  • Other duties as assigned by Technical Service Supervisor.
QUALIFICATIONS:
  • Experience managing a parts department
  • Minimum 2 years Customer Service and Shipping Experience
  • Fully Fluent in English
  • Good math skills
  • Good communication skills
  • Experience using Word, Excel, and Quick Books
  • Ability to work with minimum supervision
  • Ability to multitask and work in a fast-paced environment.
  • Detail Oriented
NICE TO HAVE:
  • Minimum college diploma in business field or equivalent experience
  • SAP
Full company benefitsSalary to be discussed based on experience.d4ZttrI26oQuick Apply
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