Client Services Administrator - Jobs in Bridgeland

Job Description

AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Mining, Transportation, Industrial, Agri-food and Life Sciences sectors.Join our Growing Team!Are you passionate about making a positive impact on the environment and looking for a way to break into the environmental industry AGAT Laboratories #39; Calgary Environmental division is on the lookout for a dynamic Client Services Administrator (CSA) to join our team. As a CSA, you #39;ll play a crucial role in supporting our clients on diverse environmental monitoring, remediation, and reclamation projects nationwide.Elevate your professional journey with a position that demands precision and thrives in high-energy environment. We are seeking an individual who not only appreciates the finer details but excels in executing tasks with exceptional accuracy and a steadfast commitment to work quality. Envision yourself working seamlessly within a cohesive and secure team, where the pace is not only steady but energized.In this dynamic role, you #39;ll navigate a variety of project requirements, skillfully managing a multitude of tasks. Your inclination to operate within explicitly defined processes will be a valuable asset. Embracing change is part of the journey, and we ensure you have ample time to thoroughly learn and practice new responsibilities when the work structure evolves.Reporting directly to the Client Services Manager or Supervisor, you will play an integral role in providing quot;Service Beyond Analysis quot;. If you are ready to bring your professional energy to a role that values precision and excellence, this is your opportunity to shine. Let #39;s embark on this exciting journey together!Schedule: Monday to Friday, 9am-6pmResponsibilities:

• Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team including Client Services Representatives and the Client Services Supervisor or Client Services Manager.
• Ensure delegated client requests are completed in a timely and accurate manner including:
  • Submission of bottle order, re-assignment and re-analysis requests.
  • Providing clients with accurate and timely information based on consultation with appropriate resources such as estimated time for delivery of results and technical inquiries.
  • Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time.
  • Notifying clients of sample integrity issues.
• Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following:
  • Responding to client inquiries by email or phone call.
  • Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines.
  • Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders.
• Provide assistance to Logistics and Shipping, when required, by:
  • Preparing bottle orders as per requested submissions.
  • Organizing and labeling samples.
• Logging samples into LIMS (Laboratory Information Management System.)
• Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate department.
• Participate in team training.
• Assist in internal and external audits.

Our Perks and Benefits:

• Career growth opportunities available across Canada
• Industry leading health-care benefits (includes 100% prescription drugs and 100% dental coverage and more!)
• RRSP Matching
• Extensive Employee-Assistance-Program through ComPsych
• Nutritional Health Coaching through People Corporation
• Paid Vacation and Flex Days
• Active Social Committee
• Technical and Professional Training Opportunities

Skills and Experience:

• Minimum High School Diploma required.
• Diploma or Degree in Science or Administration is an asset.
• Minimum 1 year customer service experience.
• Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
• Excellent communication skills with clients and members of the team, both verbal and written.
• Excellent organization and time management skills.
• Attention to detail for routine tasks and commitment to quality standards.
• Ability to work well under pressure.

Work Environment:

• General office environment with some exposure to laboratory environment.
• Sitting for prolonged periods of time in an office setting.
• Compliance with established safety procedures and appropriate PPE.
• Manual dexterity is required.
• Exposure to excessive noise, dust and/or varying temperatures is rare.

AGAT Laboratories would like to thank all applicants; however only candidates selected for interviews will be contacted. AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the hiring manager of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.Thank you for your interest in AGAT Laboratories.Powered by JazzHR