Hearing Instrument Specialist - Jobs in Bridgewater

Job Description

Key Responsibilities:To conduct and interpret hearing tests for the purpose of selecting suitable hearing aids, making earmolds or ear impressions and providing appropriate recommendations.Provide standardized hearing evaluations for the purposes of hearing aid candidacy including effective masking as described by Company practice guidelinesComply with Company guidelines for medical clearance and consultationProvide a high standard of client care by proactively serving our customers from the first encounter to all future hearing needsTo select, fit and verify appropriate amplificationMaintain an expertise in the selling, fitting and troubleshooting of current hearing aid technologyMaintain any required professional membership/license/registration and CEU requirementsRecognize audiological equipment needs and follow company guidelines for appropriate repair and annual calibrationFollow both Operational and Quality Assurance guidelines as set forth by the CompanyFollow the company #39;s work and safety procedures and policiesAttend scheduled meetingsTo achieve and maintain levels of professional statistics that are indicative of a high standard of client careWorking with the front office staff in booking both walk-in clients and incoming phone callsEnsuring that clients are followed-up so that appropriate client care is providedNetworking within the medical and client communityFollow established marketing tools to enhance our business opportunities and provide the avenues to create new ones (i.e. client referral program)To work within a team environment with other member of the center staff in achieving goals established by Regional and Main office managementPerforms other duties as assigned Adhere to the Quality Improvement Plan, including:1. Practice Guidelines that establish testing procedures, interpretation standards, referral protocols and hearing air selection, verification, and fitting procedures2. Clients Bill of Rights that outline the expectations of hearing care provider and client when services are performed3. Professional Code of Ethics that describes the expected work and professional habits of hearing care providers4. Medical Reporting System whereby the quality of testing skills and appropriateness of applied knowledge is evaluated relative to completeness, timeliness and accuracy5. Quality Intervention Program that provides individual training on issues that are indicated by the Medical Reporting System6. Infection Control Program to reduce the risk of contamination by pathogenic germs7. Client Opinion Surveys that are designed to monitor client opinion on customer service and hearing aid satisfaction8. Center Assessments that assess management and organizational skillsEducation, Licenses, Certifications:Minimum education is a College Diploma from a recognized Hearing Instrument Specialist program, or equivalent.o Where applicable, registration with regulatory college or provincially recognized licensing body/professional membership is required.o Where applicable, current registration in good standing with regulatory college or provincially recognized licensing body is required.Eligibility for participating in third party programs is also a requirement.Knowledge/Skills/Travel:While performing the duties of this job, the employee is regularly using their hands to finger, handle, or feel and talk or hear.o The employee frequently is required to sit and reach with hands and arms.o The employee is occasionally required to stand and walk.The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Experience:At least one year of diagnostic/dispensing experience (not applicable for initial practice registrants).Current knowledge of hearing health care products and services is an asset.