Applications Specialist - Laboratory Automation - Jobs in Burlington, ON

Job Description

Applications Specialist – Laboratory AutomationThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Our distributed team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.In the Laboratory Automation team, we strive to understand our customers needs, and to create the best automation solutions, that will accelerate their science. We’re now looking for someone who can help us increase our impact by using their scientific expertise to make our products available to more customers around the world.That’s where you come in!As our new Applications Specialist for Lab Automation youll be taking on a dynamic role that will require flexibility, creativity, and initiative.The Applications Specialist conceptualizes automation systems for Laboratory Automation’s customers using the latest Thermo Scientific and 3rd party products. You will be engaging with customers in conversations to understand the application and technical automation requirements. You will act as a liaison between the technical groups in the business (Marketing, Integration, Software, Engineering, R&D) and the Global Sales channels. You will generate end user system layouts, proposal content, quotations, throughput analysis, and any supporting documentation required to satisfy the customer’s requirements.The primary responsibilities of the role include:Work with the Sales/Marketing teams and customers to understand requirements and develop solutions for customer automation projects

• Prepare system layouts and quotations ensuring technical accuracy
• Prepare cost/margin estimations
• Prepare other accompanying documentation, such as throughput analysis, system proposal documents, workflow documents, reach analysis, etc.

Provide knowledge leadership in automation of scientific workflows and assays

• Use your technical expertise to demonstrate Thermo Scientific Lab Automation product lines and how they address key workflows for customers and internal/external partners
• Participate in the development and testing of new products and identifying potential target markets
• Provide advice and support to management on applications and technical issues
• Attend and/or support relevant trade shows and meetings for demand-generation and insight
• Share relevant journals and publications to keep current with developments, and to build our tribal knowledge

Work with our Operations team to transition successful projects, ensure that they meet expectations and deliver the scientific results the customer expects:

• Attend “Kick off” and “Close-out” project meetings to handoff and capture feedback on purchased systems
• Work with Integration team members to ensure customer requirements are clearly understood
• Raise common customer issues/concerns and possible solutions to product managers and engineering team

Working with usThis is a full-time position, and the hours are from Monday to Friday, 8:30am to 5:00pm. The role is based out of our Burlington office, with some flexibility of working from home. On rare occasions, there will be travel for sales meetings or product shows; to meet with our partners and customers.We’re a small, close-knit group, so you’ll be making a huge impact from the beginning. In terms of opportunities for growth, latitude to approach, and addressing problems in your own way - it doesn’t get much better than this.While Thermo Fisher has the structure, support, and market presence of a big corporation, we work hard to maintain the culture and feel of a small company. This provides us freedom to operate in an agile and responsive manner and stay focused on doing the right thing for our customers and our business.Qualifications, skills, and abilities to perform at your bestRecommended:

• Scientific work experience with a Bachelor’s degree, or an advanced, scientific degree (Master’s degree or higher) and work experience
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement
• Detailed applications knowledge and experience in one or more of these research areas: Chromatography, Mass Spec, Synthetic Biology, NGS, CRISPR, Molecular Diagnostics, Cell Culture, Biobanking, Antibody/T-Cell Screening
• Excellent communication and presentation skills
• Ability to establish and manage relationships with sales representatives, customers, and vendors
• A keen understanding of laboratory instrumentation, with some hands-on experience
• Technical documentation and writing skills
• Valid driver’s license and valid passport with ability to undertake global travel, if required

Preferred:

• Experience working with lab automation, robotics or liquid handling systems
• Detailed understanding of technical issues related to scientific assays, systems integration and/or software development
• Familiarity with ERP systems (i.e. Salesforce, SAP, Siebel, others)

Were keen to get the right candidate on-board and will be reviewing applications as they arrive, so if this role sounds appealing to you, apply today!Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Quick Apply

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