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Call Center Representative - Jobs in Burlington, ON

Funding Innovation
Job LocationBurlington, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Do you have a passion for philanthropyDo you enjoy helping othersAre you looking for an opportunity that provides flexibility and a good work/life balanceFunding Innovation is looking for an individual to join our team as a Call Center Representative, working out of our Burlington, Ontario office. We offer a competitive compensation package and a strong benefit package. This job is expected to be performed in person at our offices during the training process, and we will consider a hybrid option after training is completed.Customer Services Representatives are an integral part of our business. We are looking for candidates who can handle inbound/outbound calls with our successful bidders. Handing client inquiries from general to specific that may require looking for and providing information. You will:

  • Be responsible for outbound and inbound calls
  • Contact the successful bidders of our artwork and complete the sale
  • Take customer through the sales/delivery process
  • Provide customer with information regarding – charity, artist name, artwork information etc.
  • Responsible for customer follow up for a minimum of 3 calls and 1 Email per customer
  • Data Entry of all incoming bid slips
  • Payment processing
  • All other duties assigned
QUALIFICATIONS:
  • Superior verbal and written communication skills.
  • Well-developed interpersonal and organizational skills.
  • Proficient computer/keyboarding skills are essential with experience using MS Office.
  • Must be flexible and able to adapt to a dynamic environment.
  • Reliability is critical and you must be able to work between Monday to Friday with occasional Saturdays.
  • Professional and positive behavior is a must.
  • Ability to independently make decisions and handle complex inquiries.
  • Experience in a customer service field is preferred.
We exist to make an impact on society and to empower & provide opportunities to our clients & communities in ways never previously imagined. We want teammates who live for this and who will exhibit our shared values. To learn more about Funding Innovation and the charities we support, visit our website at: https://fundinginnovation.ca/ and by watching our videos at https://vimeo.com/fundinginnovationIf you want to work someplace fun, entrepreneurial and creative, where your work truly matters, Funding Innovation could be your next great adventure. To apply, email Lauren Dunphy, Call Centre Manager at lauren@fundinginnovation.ca or press the apply now button.BGC Funding Innovation is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under BCG Funding Innovation’s accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews.Quick Apply
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