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Guest Service Agent - Jobs in Burlington, ON

Job LocationBurlington, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Best Western Plus Burlington Inn & Suites is seeking a professional, dynamic, friendly and detail oriented Guest Service Agent to join our team. Guest Service Agents report to the Front Office Manager and General Manager.*Three nights a week including weekends* The successful candidate needs to possess a friendly and welcoming attitude, and be able to multitask in a busy environment. Front Desk Agents are required to:

  • Welcome guests in a professional and friendly manner.
  • Verify all information at check-in.
  • Safely and accurately handle cash or credit card information.
  • Process all payment types such as room charges, cash, debit, or credit. Process all check-outs including resolving any late and disputed charges.
  • Answer telephones and guest inquiries
  • Offer assistance to guests in regards to hotel amenities and nearby attractions (restaurants, attractions, directions, transportation, etc.)
  • Handle all guest requests promptly and effectively.
  • Establish and maintain rapport with guest during check in and duration of stay
  • Problem-solving guests’ concerns and proactively exceeding guest expectations
  • Run audit and balance accounts at end of day.
  • Input rooming lists into system.
  • Coordinate with other departments to give guests best experience possible.
  • Follow all safety policies.
  • Other duties as assigned.
Qualifications: MUST have flexible availability (evenings, weekends, holidays) At least 1 year front desk/hotel/customer service experience required*
  • Proficient in the English language (verbal and written); second language an asset.
  • Excellent organizational, interpersonal and administration skills.
  • Intermediate level of Microsoft Office applications an asset.
  • Present a high degree of professional work ethic and image.
  • Able to take control of situation and problem solve.
Job Type: Full-timeSalary: From $16.50 per hourSchedule:
  • 8 hour shift
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