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Helpdesk Agent - Jobs in Burlington, ON

Lifemark Health Group
Job LocationBurlington, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Helpdesk AgentLocation: Burlington, ON. This is an on-site position.Status: Permanent Full TimeLifemark began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300 physiotherapy clinics across the nation. In addition, Lifemark operates a Seniors Wellness division providing services to over 165 long-term care and retirement homes in Ontario and BC, as well as a homecare division operating under the Community Advantage Rehab brand. Lifemark is a leading provider of Medical Assessments performing independent medical assessments across Canada under the Viewpoint brand.Primary Responsibilities:

  • Manage IT equipment requests, organize on-site physical stock
  • Organize shipping of hardware to remote workers
  • Provide post-delivery hardware and software setup support for remote workers
  • Maintain documentation of support and infrastructure
Core Competencies:
  • Excellent time management skills
  • Strong written and verbal communication
  • Work with different divisions understanding their needs
  • Set clear expectations and define key performance indicators for self
  • Work within a team environment providing insight when appropriate
  • Change, incident and problem management according to ITIL
Additional Qualifications:
  • Extensive knowledge of Microsoft Windows operating systems and MS Office 2010/16/O365
  • An understanding of network topologies and protocols (including firewalls, routers, switches, etc)
  • Understanding of remote management tools and techniques
  • Experience with Microsoft Active Directory
  • Knowledge of mobile platforms
  • Some knowledge of Microsoft windows server platform
  • Expertise with hardware setup/functionality
Experience:
  • Superior customer service experience, technical support and IT field support is required
Interested in joining our teamLifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.Apply today! Visit www.lifemarkhealthgroup.ca for more information about the company.Quick Apply
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