IT Technician - Jobs in Burlington, ON

Job Description

Essential Responsibilities

• Responsible for providing various help desk support services to our main facility, remote offices and Remote Business Development teams throughout the world
• Setup / Troubleshoot / Repair / Upgrade desktop and laptop computers.
• Triaging and responding to calls and emails from users and tickets generated by our monitoring software
• Utilizing our advanced documentation system to facilitate closing tickets and record keeping.
• Ability to adapt to situations involving clients with unique hardware and software requirements.
• Manage Telephone and in-person support.
• Network User & Group security management.
• Ability to participate in a support schedule that includes after hours and weekend support.

Please note that the selected candidate will need to travel to our Don Mills location twice a week.QualificationsQualifications

• 3 - 4 years’ experience in in a help desk environment in a support capacity.
• College Diploma (or equivalent experience)

Preferred Additional Skills

• Troubleshoot PC Hardware and Software
• Install / Configure / Support
• Windows 10 Professional environment
• Support Office 2016, Outlook 2016
• Troubleshoot client networking issues (both LAN & Wi-Fi)
• Work in Team Environment
• Ability to Follow Procedures
• Excellent written and verbal communication skills
• A strong customer service oriented attitude
• Excellent organizational skills
• Experience with the following would be an asset:

o Active Directoryo Exchange 2016o Web Design and associated toolso Citrixo Nortel and Shortel PBX administrationo Support for Android and iOS deviceso VMwareo Linux

• Basic knowledge of audio/video troubleshooting and support
• Knowledge of internet security and data privacy principles

Life at L3HARRIS WESCAMA subsidiary of L3Harris Technologies – WESCAM develops the most advanced optical systems for global defense and military sectors, Homeland Security, Search and Rescue and Airborne law enforcement agencies worldwide. From long- range covert surveillance and targeting missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, allow our customers to see first and act first.Engineered with advanced EO/IR technology and over 40 years of superior gyro-stabilization experience, WESCAM’s MX™-Series has been proven in-theater, and controlled the battle space from every altitude. With thousands of systems fielded worldwide, L3 Harris WESCAM’s systems can be found on over 200 different types of platforms, including fixed-wing, rotary-wing, UAV and aerostat airborne platforms, numerous surface vehicles and marine-based platforms.L3Harris WESCAM is proud to have been named a 2020 Top Employer in Hamilton-Niagara as well as one of Canada’s best Employers for Recent Graduates. Find out more at: https://reviews.canadastop100.com/top-employer-l3-wescamOur work environment is both challenging and dynamic – our physical environment is state of the art. Here’s what you can expect as an L3Harris WESCAM employeeEvery other Friday off (paid – with our rare 9/80 work schedule)Free on-site gymFree wellness programsFree fruit, bagels and coffeeSubsidized cafeteriasBeach Volleyball courts26 acres of forested land with hiking and biking trails in the heart of BurlingtonSports and extra-curricular teams and activitiesEmployee events such as Rib Fest and Golf TournamentWork/Life balance that is supportedReal opportunities for growth and developmentA diverse and inclusive working cultureEveryone’s role at L3HARRIS WESCAM contributes to saving people’s livesDiversity & InclusionWe believe that diversity among our employees makes us a stronger organization.We are committed to diversity and inclusion within our L3Harris WESCAM family, and our community by welcoming and encouraging applications from anyone interested without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran's status, Aboriginal status or any other legally-protected groups. For people with disabilities, we work with you throughout the recruitment process to ensure you have what you need in order to be at your best. If you require any accommodation for any part of the recruitment/interview process, or as you begin your career with us just let us know and we will take care of you.This job description is not intended to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with this job. Management reserves the right to modify, add or remove duties as necessary.