Manager, Business Application Support - Jobs in Burlington, ON

Job Description

Come Work with Us!At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.Job TitleManager, Business Application SupportJob DescriptionWhat is the OpportunityAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.Primary focus of role is on day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the department or function at a broader level.What will you do

• This person is able to document procedures and process flows independently, perform user testing for process enhancements and is seen as a go-to-person for day questions from other areas.
• The overarching goal of this role is to provide application and business support to the RBC and RCAP leasing platforms.
• Application Support to external third-party partners and internal partners.
• A liaison between the Front Office and Back Office. The role reports into Director of Operations for RCAP Leasing.
• Day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against application usage.
• Full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural "experts" representing a unit or team on cross-function process or project deliverables.
• Responsible for following established guidelines and identifying and resolving problems.
• Individuals at this level are expected to use some independence of thought but to refer more complex problems to IT Partner’s experts.
• Individuals would be expected to contribute to workflow or process change and redesign, and to form a strong basic understanding of the specific application knowledge in Ambit, Edge and Asset.
• May also be accountable for regular reporting or process administration as "owner".

Must Have

• 2 years IT experience working with software solutions
• Strong Communication Skills Oral and written
• Ability to identify and institute process improvements and effectively apply enhancements, maintenance and support practices and processes
• Analytical approach to issue identification and resolution
• Working knowledge of Edge, Asset, Ambit, Tableau, Cognos, etc.

Nice to Have

• Knowledge of FI Finance Business products and regulatory processes.
• Degree in IT Architecture
• Above average presentation and PowerPoint skills
• Proficient Excel Skills

What’s in it for youWe thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job SummaryAddress:BURLINGTON, Ontario, CanadaCity:CAN-ON-BURLINGTONCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2022-11-22-08:00Application Deadline:2022-12-02-08:00Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.Quick Apply

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