Training Coordinator, Customer Service - Jobs in Burlington, ON

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Job Description - Training Coordinator, Customer Service (116048)Job DescriptionTraining Coordinator, Customer Service -Requisition ID116048CA-Ontario-BurlingtonDescriptionTraining CoordinatorL3HARRIS WESCAM DivisionWaterdown, OntarioAbout L3HARRIS WESCAMAs a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.About the RoleThe Customer Service Group is looking for a new member to provide user support for our Infor LN ERP system and the sessions used to manage the service business. The ideal candidate will be responsible for troubleshooting user support issues and implementing new enhancements to processes and software extensions. As part of this role, you will become a subject matter expert of the Infor LN Service Modules and management of defect tracking for support requests. This role will allow you to continue to develop your career as a Business Analyst, which can lead to future skills in requirements definition and data management.Primary ResponsibilitiesMaintain training records (e.g. trainee lists, schedules, attendance sheets, courseware)Manage training course skylineOrganize department training documents into updated electronics records management systemsAddress training inquiries for employees’ and clients’ via email, phone or in-personCreate and update departmental practices in support of the WESCAM Quality Management SystemEnsure training assets and related documentation have been properly aligned with scheduled training activitiesVerify training location and related documentation is booked and properly set up for local and remote training activities.Prepare and disseminate material (e.g. instructional notes, feedback forms, courseware)Act as a point-of-contact for various departments, vendors, trainers, and participantsResolve course related issues as they arise both before the course and during the conductSubmit quarterly reports on training activities and results of conductEnsure training department, various departments, and vendors follow established WESCAM quality processesFill customer orders for the MX-Series eLearning courses, including burning of DVD’s, applying software licenses and tracking of activationsAdminister collateral items for Customer TrainingPrinting of training certificatesSchedule and prepare agenda for department meetingsPackaging of course DVDs for instructors and customersCoordinate shipping of training materialsHandle document submittals / releases via Team CenterHandle Technical Manual print ordersMaintain Export Control status log and assure appropriate permit applications are requestedRequired CapabilitiesProficient working with Microsoft Office: Excel, Word, PowerPointExcellent interpersonal skills with an ability to handle multiple tasks and effectively balance prioritiesAbility to work independently with minimal supervisionStrong organizational / time management skillsStrong attention to detailStrong communication skillsDesired Education and ExperiencesMinimum 2 years’ experience in a training support role or coordinator rolePost-secondary education (or equivalent) in Business Administration, Human Resources or relevant work experienceFamiliar with travel-related, export, and shipment related logistics is an asset.Strong customer service skills, and served as part of a motivated and diverse teamAbout L3Harris TechnologiesIn July 2019 – L3 Technologies and Harris Corp merged to become L3Harris Technologies, becoming an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains.Our customers perform on the world’s most challenging front lines. They trust us to keep them prepared for what’s next. We combine speed, innovation and flawless execution to give people confidence and security in the world ahead.As we relentlessly pursue new ideas, we know that everything we bring to market must deliver, without fail, every time. The urgency of our quest is matched by our commitment to the people we serve. In a world of ever accelerating change, threat environments move fast. We move forward faster, delivering industry-leading value.Organized into four segments – Integrated Mission Systems, Communications Systems, Space & Airborne Systems and Aviation Systems – L3Harris Technologies employs over 50,000 people worldwide in over 130 countries with annual revenues approximately $17 billion.To learn more, visit https://www.l3harris.com/capabilitiesOur work environment is both challenging and dynamic – our physical environment is state of the art. Here’s what you can expect by joining L3Harris WESCAM:Brand new, custom-built 330,000 sq ft Engineering and Production facility atop the Waterdown escarpment in HamiltonClick HERE for directions to our new facilityClose to hiking paths along the Bruce trailEvery other Friday off (paid – with our rare 9/80 work schedule)18000 sq ft subsidized Café including 12 mini- Café areas throughout the complexFree 10,000 sq ft on-site gymFree wellness programsFree fruit, bagels and coffeeRemote /hybrid work options, hoteling stations providing flexibility and multiple work optionsWellness rooms – first aid, prayer, mother’s room and quiet zonesWork / Life balanceReal opportunities for growth and developmentA diverse and inclusive working cultureEveryone’s role at L3HARRIS WESCAM contributes to protecting people’s livesGooglemaps that will show you your commute to our new site: https://bit.ly/2W9W06W)Not seeing what you were looking for Explore all Hamilton Jobs Here or all Toronto Jobs Here#LI-HybridQualifications.CAN Security Clearance Required: OtherSchedule: Full-timeShift: Day - 1stTravel: NoOrganization: Division L3 WescamQuick Apply

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