Account Manager - Jobs in Burnaby, BC

Job Description

Account ManagerBurnaby, British Columbia • Full-timeAbout the Job:Share in our passion! We serve and embrace the challenge of creating strong partnerships with our school communities. Since 1980, Mountain West Studios (MWS) has built a solid reputation as a quality provider of school portraits in Western Canada. We service elementary, secondary and post-secondary schools and institutions from our head offices and lab based in Burnaby, B.C.. Our managers, experienced lab staff, and knowledgeable customer service representatives play an important role in our success. The benefits of being family owned and operated are evident in our quick response times - important decisions are made in a timely manner. Check out our website at www.mountainwest.ca for more information on our company.We are currently looking for an Account Manager to join the MWS team to represent the territory of Vancouver. This is an exciting role that will require resiliency and flexibility. This role will report directly to our Client Relationship Manager. Our compensation package includes a base salary, plus a performance-based commission structure.Responsibilities:

• Oversee and facilitate the execution of photography events including quality of photography and customer experience. Customers include administrators, staff, students and families.
• Provide exceptional customer service, renew your existing business and sell the MWS brand, products and services. Grow the MWS business in line with company vision and goals; Establish plans and strategies in partnership with your sales manager to expand the customer base in your territory.
• Keep and maintain accurate and detailed records and information on each account and prospect assigned, with respect to the contact and solicitation, sales activities, sales results, and account information and to ensure that this information is updated weekly in the companys database
• Handle school inquiries (photo dates, program information, school services, etc.)
• Manage school complaints and requests (DNR’s, late shipments, rush shipments, services, special requests, etc.) in conjunction with our customer care team.
• Submit service orders; schedule and perform administrative tasks.
• Oversee the overall delivery of products and services of the company for the territory.

Qualifications:

• Minimum 5 years of account management/sales experience within the education sector.
• College diploma or equivalent
• A technical inclination and ability to learn photography skills required. Previous experience with volume photography is considered an asset but not required.
• Reliable transportation for work purposes and the ability to travel to schools in both urban and remote locations in all weather conditions and seasons is required.
• Excellent attention to detail and ability to manage multiple priorities.
• Excellent English communication skills, both written and verbal. Must be comfortable and confident engaging with school administrators.
• B2B customer support; tracking orders and customer details in a CRM database.
• Skilled in problem solving, both internally and externally
• Strong negotiation skills.
• Interpersonal skills reflected in ability to work with all levels of employees.
• Demonstrated commitment to professional development.
• This position involves working with children in a school setting, therefore, successful applicants must pass a Vulnerable Sector Check.

Values – what do we care about at Mountain West Studios

• Team collaboration, communication and trust.
• Maintaining the privacy of our community members; secure premises and retention of images and data.
• Treating others with courtesy, honesty, and integrity.
• Cost- and time efficiency; working smarter!

What we offer:

• Competitive compensation package including vacation, medical benefits and further merit-based financial incentives depending on role.
• Compensation for travel-related expenses including mileage, accommodation and other expenses.
• Extensive initial in-house photography training as well as company-provided gear.

Apply today with your cover letter and resume! Please note that MWS is also currently accepting applications for School Photographers within this territory. In your application, please indicate if you wish to be considered for the “Account Manager" or “School Photographer" role.About Mountain West Studios:Since 1980, Mountain West Studios has built a solid reputation as a quality provider of school portraits in Western Canada. Our managers, experienced lab staff, and knowledgeable customer service representatives play an important role in our success. The benefits of being family owned and operated are evident in our quick response times - important decisions are made in a timely manner.Quick Apply

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