Advanced Support & Recovery Specialist - Jobs in Burnaby, BC

Job Description

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you wantto make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to bepart of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitivesalary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to bepart of our talented and diverse team as we work together to create an insurance system we can all be proud of.We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know asadjustments can be made to help support you in delivering your best performance.Advanced Support & Recovery SpecialistJob Title: Advanced Support & Recovery Reference Number: 115107Location: Specialist Employment Type: Permanent Full TimeHours of Work: Various Locations Posted Date: 2021/10/297.5 hr Day Shift (M-F)Position HighlightsWe’re looking for Advanced Support & Recovery Specialists to join our Recovery Services department. In this role, you will bededicated to supporting customers throughout their recovery journey by ensuring access to necessary treatments andhealthcare services following accidents resulting in severe or catastrophic injuries.You will act as a dedicated Advanced Support & Recovery Specialist, proactively managing case files in a one-to-one casemanagement environment, supporting hospital discharge and coordinating care with healthcare authorities and providers.Leveraging your recovery and disability case management knowledge, you will focus on supporting customers and their familiesin managing the physical and psychological consequences of their accident.Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout theirrecovery journey, identifying their needs while also assisting in the coordination of their insurance benefits. Your demonstratedskills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with ClaimsSpecialists, external health care professionals and others.Your work will positively impact the lives of many British Columbians by implementing and advancing the most appropriaterecovery or care plan for each customer.You will be working with customers primarily over the phone, but may also be required to travel to alternate locations, includinghealthcare facilities or customers’ homes.Position RequirementsApplication Requirements:

• An undergraduate degree or diploma (Kinesiology, Occupational Therapy, Physical Therapy, Disability Management etc.) and

professional experience in disability management or vocational rehabilitation, or an equivalent combination of education anddirect experience in customer recovery, vocational rehabilitation or disability case management. Experience must includeproactive recovery/disability case management for clients who’ve sustained severe and/or catastrophic injuries

• Meet the provincially legislated requirements of the Criminal Records Review Act (CRRA)
• Proven leadership skills to coordinate and lead meetings of relevant internal and external stakeholders
• Detail oriented and organized, able to handle multiple files and tasks on a daily basis
• Ability and willingness to travel to alternate locations, including healthcare facilities or customers’ homes when required
• Strong problem solving and conflict resolution skills

Are you the ideal candidateYou have:

• A genuine desire to build trusted long-term relationships with customers and their family members, listen to their concerns and

put their preferences, needs and values at the centre of their recovery goals

• Knowledge and understanding of catastrophic trauma and the effects of long-term disability on mental health
• The ability to manage all documents that are relevant to a customer’s claim, including keeping files up to date and recording

details required to facilitate a customer’s recovery

• A collaborative approach to skillfully manage a broad spectrum of cases, coordinating and managing the multiple care and

service providers and stakeholders involved in the customer’s recovery journeyWhat we offer:

• Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
• Continuous Learning: We offer continuous learning opportunities to ensure you are equipped with the knowledge to be

successful in your role.

• Flexible Working Arrangements: We offer flexible working arrangements as we continue to support our employees in

balancing their career and personal commitments.

• COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety

and wellbeing.

• Engaging Culture: We promote an inclusive and diverse work environment.

Please note that, depending upon business needs, positions may become available within the duration of this mass posting atthe following locations:

• Burnaby - Brian Canfield Centre
• Burnaby Litigation Centre
• Campbell River
• Chilliwack
• Coquitlam
• Courtenay
• Cranbrook
• Dawson Creek
• Duncan
• Fort St. John
• Kamloops
• Kelowna
• Langley
• Maple Ridge
• Nanaimo
• Nelson
• North Vancouver Head Office
• Penticton
• Port Alberni
• Prince George
• Prince Rupert
• Quesnel
• Richmond
• Salmon Arm
• South Interior Regional Operations
• Squamish
• Surrey - Guildford
• Surrey Central
• Terrace
• Trail
• Vancouver - 5th and Cambie
• Vernon
• Victoria
• Williams Lake

Please also note that hours of work will vary based on position location.Potential vacancies that arise during the next six (6) months will be filled through this mass posting. In order to be consideredfor any current or future vacancies, please identify your location preferences when completing your online application form. Youwill be considered for only those locations that you have indicated.We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know asadjustments can be made to help support you in delivering your best performance. We look forward to discussing what optionswe can provide for your unique needs.Only candidates legally entitled to work in Canada will be considered for this position.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected