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Customer Support Associate - Jobs in Burnaby, BC

Aerotek
Job LocationBurnaby, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Equivalent ExperienceDescription:Role: Customer Support Associate (CSA)Department: Field Support GroupReport To: Customer Support SupervisorSummary:Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.Essential Duties and Responsibilities:The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to, contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues.Specific responsibilities include:

  • Ensuring front office customer service (telephone and reception desk)
  • Completing internal payroll
  • Resolution of all payroll and invoicing issues (adjustments, lost checks, etc.)
  • Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards.)
  • Time and Audit Billing report audit
  • Managing the distribution and explanation of expected and actual commission numbers
  • Managing the Worker’s Compensation Program including education, filing claims and alternate light duty
locations
  • Managing the processing of payroll (sort, stuff and mail)
  • Completing pre employment paperwork with contractors
  • Managing contractor and internal benefits program
  • Ensuring the accurate and timely entry of starts and finishes in PeopleSoft
  • Audit of New Starts reports
  • Managing the HR folder process
  • Managing the use of DHL or FEDEX
  • Ensuring the timely processing of Tax Credit Forms
  • Ensuring adequate levels of administrative and galley supplies
  • Managing P Card account
Qualifications:
  • 2 + years experience in a customer service related position
  • Ability to prioritize, organize, problem solve and meet deadlines and goals
  • Payroll experience preferred
À propos dAerotek:Notre monde nous tient à cœur. Reconnu Best of Staffing MD par nos clients et le talent que nous recrutons, Aerotek MD Inc. se distingue comme chef de file du recrutement et en de la dotation de personnel grâce à sa grande compréhension des liens entre le talent et les affaires. Étant donné quAerotek est un partenaire stratégique de plus de 18 000 clients et 300 000 employés contractuels chaque année, son approche axée sur les gens lui permet doffrir un avantage concurrentiel à ses clients et des emplois gratifiants à ses employés contractuels. Aerotek, dont le siège social est à Hanover, au Maryland, exploite un réseau de plus de 250 bureaux non franchisés, comptant plus de 8 000 employés internes dévoués à servir nos clients. Aerotek est une société en exploitation dAllegis Group, un fournisseur multinational de solutions en matière de talent. Pour en savoir davantage, consultez le site aerotek.com/fr-ca.About Aerotek:We know that a companys success starts with its employees. We also know that an individuals success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aeroteks people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aeroteks 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Quick Apply
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