Leasing agent- 1 year Contract - Jobs in Burnaby, British Columbia, V5A 4Y8

Job Description

Welcome to Midwest!Privately held and rooted in Western Canada for over 60 years, we manage quality residential rental properties in Alberta, British Columbia and the North West Territories. We are committed to providing the best value and quality for our residents by consistently maintaining our properties and delivering excellent customer service. Our commitment to our residents and our communities allows us to fulfill our mission statement:quot;Where community lives quot;What you will doThe primary function of the Leasing Agent is to provide exceptional customer service. Responsiveness and attention to detail are key to success in this position. The incumbent must be organized, efficient, professional, and be able to perform the necessary sales and leasing functions to achieve the occupancy goals set by the company. Leasing Agents will require strong administrative, organizational, and operational skills to contribute to the successful operations of the community. This position reports to the Site Manager.

• Guide potential residents through the leasing process, from showcasing units to completing applications.
• Manage CRM activities: scheduling, follow-ups, and maintaining prospect data.
• Close leasing transactions, perform background checks, and collect necessary documents and payments.
• Ensure residents receive and sign lease agreements, providing utility and insurance details.
• Maintain positive relationships with tenants, contractors, and team members.
• Respond professionally to inquiries and issues.
• Conduct resident follow-ups after work orders or emergencies.
• Process rent payments and security deposits.
• Communicate with tenants regarding late payments and coordinate collections.
• Track financial activities and provide updates as needed.
• Participate in inspections: move-in, move-out, annual, and safety inspections.
• Monitor and maintain curb appeal and community standards.
• Support the maintenance team by coordinating repairs and inspections.
• Manage documents, CRM systems, and resident profiles.
• Conduct market surveys of competitors.
• Organize lease renewals and track related activities.
• Serve as the point of contact during the Site Manager #39;s absence.
• Ensure compliance with safety protocols and organizational policies.
• Contribute to the monthly safety and toolbox meetings.
• Handle move-out procedures: notices, inspections, and settlement statements.
• Ensure smooth tenant transitions while maintaining property standards.

This role requires strong organizational, communication, and interpersonal skills, along with the ability to work collaboratively and independently to support the team and ensure a thriving residential community.What you will have

• Fluent in English and Mandarin
• Excellent communication skills and a customer service focused mentality.
• Working knowledge of basic bookkeeping and the ability to keep accurate records.
• Working knowledge of the proper use of standard office equipment and supplies.
• Knowledge of the Acts, Laws and Legislation pertaining to rental property management.
• The ability to establish and maintain effective working relationships with residents, clients, other employees, and members of the general public.
• The ability to present a professional composure when faced with potentially confrontational circumstances.
• May require driver #39;s license and vehicle to get between sites.
• Ability to work alone while following Midwest work-alone procedures. Ability to climb stairs and walk long distances in and outdoors during possible inclement weather conditions.
• Ability to work in close physical contact with residents.
• Ability to lift a minimum of 25 lbs.
• Flexibility in hours, ability to work Saturdays.

What else you need to knowTuesday-Thursday-10 am -7 pm, Friday 8am-5pm, Saturday 11am-4pmThank you for your interest in Midwest; you will only be contacted if you are selected for an interview. You are welcome to apply for future positions!This employer requires all employees to pass a criminal background check.Job Posted by ApplicantPro