Resident Placement & Applicant Services Assistant - Jobs in Burnaby, BC

Job Description

JOB POSTING“* Resident Placement & Applicant Services Assistant ”*ABOUT THE ORGANIZATIONNew Chelsea Society is a registered charity and non-profit society dedicated to providing affordable rental housing for low to moderate income seniors, families, & persons with disabilities.PURPOSE OF THE POSITIONThis position is primarily responsible for filling vacancies at the Society’s subsidized and market rental units and in assisting in the effective and efficient functioning of the Resident Placement & Applicant Services team, as well as assisting the Accounting Team as may be needed.DUTIES AND RESPONSIBILITIES

• Applicant Services

1. Review applications/ 2. Conduct tenant selection, placement, and process sign ups/ 3. Respond to enquiries of application status/ 4. Assess eligibility and suitability of applicants (income, household composition, preferred buildings, unit size required)/ 5. Assist in management of waiting list/ 6. Regular use of the BC Housing Registry for screening purposes/ 7. Conduct background/security check, character reference checks, and landlord reference check/ 8. Coordinate with Site managers/ Operations staff and potential candidates for unit viewing/ 9. Prepare paperwork including the Residential Tenancy Agreement and the addendums for new residents

• Process paperwork for tenant Move-ins and Move-outs

• Record and maintain the list of upcoming vacant units.

• Work closely in collaboration with Accounting and Operations departments to ensure all required information is received to process the necessary information (calculated rent, household changes, confirmation of move-out dates/ Notice to Landlord, transfers, etc.)

• Assist Accounting department by entering data into Arcori in preparation for rent rolls

• Assist Accounting department with processing subsidy applications

• Provide verbal or written housing references of tenants to BC Housing

• Prepare correspondences for landlord references upon request by tenants

• Assist in processing internal transfer requests and approvals or denials

• Create and maintain files and applications, enter and update of tenant information into Arcori database

• Assist in preparations of meetings

• Respond to incoming emails received for housing enquiries

• Attend meetings, workshops or organizational events

• Communicate and collaborate with external agencies and partners

• Schedule and coordinate bookings of Winch House during vacation coverage or when necessary

• Participate and contribute in the development of procedures and protocols as related to Resident Placement and Applicant Services

• Assist the Resident Placement & Applicant Services and Accounting Departments for vacation or leave coverage

• Other administrative duties as required

REQUIREMENTS

• Ability to work both independently and in a team environment, contributing to the overall success of the organization

• Ability to keep calm and composed when dealing with challenging applicants

• Experience with and Knowledge of the BC Housing Registry and Residential Tenancy Act of British Columbia.

• Diploma or Degree in Administration or equivalent work experience.

• Minimum of 3 years’ experience in administration services.

• Ability to organize, prioritize, and perform multiple tasks.

• Ability to exercise sound judgment in safeguarding confidential or sensitive information.

• Excellent written and oral communication skills and the ability to effectively communicate in a professional manner

• Strong computer skills, including proficiency with MS Office Suite and the ability to adapt to new software

• Ability to work under potentially high pressure situations, in person or on the phone.

• Experience working with/in senior housing units, family housing units and people with disabilities.

• A criminal record check will be conducted.

FOR MORE INFORMATION: see our website at www.newchelsea.caJob Types: Full-time, PermanentSalary: From $42,000.00 per yearBenefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:Office has less than 10 people daily.Ability to commute/relocate:

• Burnaby, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 3 years (preferred)

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