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Systems Administrator - Jobs in Burnaby, BC

Rent-A-Nerd
Job LocationBurnaby, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

About Us:Rent-A-Nerd was established in 1997 and has a long history of providing excellent IT services. We take pride in knowing that we positively contribute to our clients’ ability to attain and surpass their goals. Our approach is friendly, professional, and fun - we are not just another IT company. We are on a mission to rid the world of lousy technology service and are looking for a Systems Administrator to join us!About you:You are a self-starter. You have advanced knowledge of servers, networking, and storage for troubleshooting purposes. You are ambitious to improve your skillset and knowledge base and are enthusiastic about your commitment to life-long learning.As a full-time Systems Administrator, your core mission is to assist other Nerds to support our clients’ IT needs. This is a mid-level role.You are responsible for:

  • Responding to help requests from team members and clients
    • Accepting technical support tickets
    • Monitoring tickets from the time they are opened until the time they are closed
  • Assisting team members or clients with technology-related issues
    • Understanding the issue and its cause; solving the problem; and explaining the problem to the team member or client
  • Assisting the Site Lead with Project Planning and Deployment Strategies
  • Communicating technical information to non-technical users
  • Troubleshooting and resolving hardware and software issues and requests
  • Designing solutions to help resolve system-related business problems, meet user requirements, and streamline system workflows
  • Developing relationships internally with the company as well as externally with the clients
What you have:
  • Minimum 2-3 years’ experience in a similar role
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent planning, organizing, and time management skills; ability to set priorities and deadlines; meeting deadlines
  • Experience with the Microsoft stack of technologies
  • Excellent written and verbal communication skills, including listening skills
  • Experience working in a ticketing system with detailed note-taking skills
  • Knowledge of IT Infrastructure including servers, storage, access points, and network switches
  • Ability to explain a complex technical solution to a regular/non-technical user
  • Ability to maintain a professional demeanor under stress while maintaining a positive attitude
  • Ability to work well with people
  • Ability to quickly establish good working relationships with clients
The following would be considered an asset:
  • Knowledge of integrating Mac into a Windows environment
  • Network+
Desired Certification:
  • A+
  • Microsoft certification(s) MCSA or MCITP
  • CISCO certifications(s) CCNA
  • MCSE/equivalent
Travel:
  • Travel to corporate locations throughout lower-mainland
  • Burnaby-based head office
What We Offer:
  • Ongoing training and development
  • Exposure to business processes
  • Growth within the organization
  • An amazing team
How to Apply:To be considered for this role please apply online by submitting a cover letter and resume. We will be in touch should you meet the qualifications outlined above.Quick Apply
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