Software Customer Support Analyst - Jobs in Burnsland

Job Description

About Current SCM Current SCM is the first software offering from Current Suite Ltd., a wholly owned subsidiary of Vista Projects Limited.Vista Projects is an integrated industrial Engineering and system integration firm with offices in Calgary, Houston, and Oman. Vista has been a trusted partner to clients since 1985, working to efficiently solve their most complex challenges while contributing to some of the most successful projects in markets across North America.Why We Built Current SCM A nationally recognized best-managed company, Vista Projects is a frontrunner in digitizing its operations to deliver even greater value to their clients. Identifying a critical need for improved supply chain management software, Vista enlisted the expertise of a leading software consulting firm and embarked on an 18-month search. The exhaustive search confirmed the gap in the market for project-centric supply chain management software, prompting Vista to take the bold step of developing their own solution. Who We Serve While Current SCM was built for the complexity of large-scale industrial projects, the software’s capabilities benefit several industries, including but not limited to:

• Engineering
• Energy
• Construction
• Manufacturing

Job Location This is an office-based position at our headquarters in Calgary, Alberta, Canada. What You Would Do in This Role The Software Customer Support Analyst will be responsible for providing first-level support for the CurrentSCM software. This role involves working closely with clients, customizing software demos, and maintaining up-to-date documentation and training materials to help users better understand and utilize the software. The candidate will monitor and respond to all customer tickets and engage customers via Teams for support as requiredKey Responsibilities:

• Provide L1 Support: Offer first-level (L1) customer support for CurrentSCM software, addressing client questions and troubleshooting issues.
• Customize Demos: Set up software demos in sandbox environments, tailored to specific client needs.
• Enhance Demo Data: Improve the base demo data to ensure it reflects realistic scenarios for better demonstrations.
• Support Training Materials: Assist the Sales Implementation Specialist in creating and updating training materials for workshops.
• Create Tutorial Videos: Develop easy-to-follow tutorial videos to help users understand key features of the software.
• Maintain Documentation: Create and keep support materials (FAQs, in-app help, user manuals) updated and user-friendly.
• Update with New Features: Regularly update documentation when new features are released to ensure accuracy.
• Market Research: Support Sales and Marketing with research on markets and prospective clients

Requirements :

• Graduate in Information Technology, Computer Science, Supply Chain Management or a related field
• 2 – 3 Years of Supply Chain Experience
• Well versed with MS Excel, PowerPoint, Microsoft Teams
• Excellent Writing Skills : Able to create concise, relevant documents and presentations
• Strong communication skills, both written and verbal.

Preferred Qualifications:

• Familiarity with software support tools (Jira Service Management, Service Now, or other platforms) is an asset.
• Call Centeror other Online Help Desk Experience will also be considered

What We Offer We believe in compensating our team generously and rewarding exceptional performance. This role has a generous base salary along with uncapped commissions and competitive benefits. Vista Projects offers all employees:

• A stimulating, fast-paced, and challenging work environment
• A robust and consistent recruitment process that ensures your colleagues are likeminded and comparably capable
• A strong value-based philosophy that provides an informal, close-knit team environment, where you and your family feel like a part of our organization, and not just an employee number
• Competitive compensation and benefits, including a performance-linked variable pay program
• Company-sponsored social events and team sports
• An organization that values and encourages diversity

How to Apply Please complete the application form below and include a cover letter concisely demonstrating how your skills and experience align with our job posting. By submitting this application, you consent to our Privacy Policy, and you consent to receive transactional electronic messages from Vista and third parties acting on our behalf. Powered by JazzHR