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Customer Support Manager - Jobs in Calgary Alberta

Job LocationCalgary Alberta
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

As one of Canada #39;s largest and fastest growing cryptocurrency trading platforms, NDAX has set the bar high for the country #39;s fintech industry and is constantly leading the way in terms of security and innovation. We #39;re on a mission to empower more Canadians to unlock the full potential of digital finance. To address the various needs in the Canadian cryptocurrency space, NDAX has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more.We #39;re proud to have been recognized as one of Canada’s Best Workplaces by Great Place to Work®.We are seeking a dedicated and experienced customer support manager to head our customer support department. This role involves providing exceptional customer support to our business clients by implementing effective policies, procedures and goal-setting. You will stay informed on industry products and trends and will be responsible for training the staff accordingly.This position is on-site job and we are looking for someone based in Calgary.The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills and be a role model and mentor to staff.Responsibilities

  • Managing the customer support department’s day-to-day functions.
  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promote their implementation.
  • Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees.
  • Overseeing and evaluating the team #39;s ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy.
  • Managing the budget of the customer support department.
Requirements
  • Demonstrated experience as a customer support manager, ideally in a comparable setting.
  • Comprehensive understanding of laws related to consumer protection.
  • Excellent verbal, written and interpersonal skills.
  • Ability to multitask effectively and accurately.
  • Willingness to receive and apply constructive feedback.
  • Alignment with the values of our organization.
Benefits
  • Extended Healthcare Plan (Medical, Disability, Dentalamp; Vision)
  • Life Insurance
  • Paid Time Off
  • Trainingamp; Development Opportunities
  • Bonus – Awards – Gifts

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