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Accounting Analyst, Customer Success - Jobs in Calgary, Alberta

Propra
Job LocationCalgary, Alberta
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionWe’re looking for a proactive and customer-focused Accounting Customer Success Associate to join our team. With your experience in accounting, you can be a primary client contact to guide and advise customers through their onboarding journey and as they use the software. You will be responsible for ensuring our customers achieve success with Propra’s products and services, especially the accounting and financial tools -- driving product adoption, and ensuring that our solutions provide maximum value. Areas of Focus

  • Build and maintain strong, long-lasting customer relationships through regular check-ins, providing guidance, and addressing concerns.
  • Provide exceptional customer support and timely case resolution, including addressing queries about accounting and financials.
  • Lead and support customers through onboarding their businesses including from an accounting perspective, ensuring they are fully trained and set up to achieve quick wins.
  • Track and report on key metrics such as customer satisfaction, retention rates, and platform adoption.
  • Document unexpected bugs and work with the tech team to test and communicate fixes.
  • Contribute to and maintain Propra’s resource hub for customer support and platform documentation.
  • Act as the voice of the customer within the company, collaborating with Product, Sales, and Marketing to meet customer needs.
  • Identify opportunities for upselling and cross-selling additional services, ensuring customers derive maximum value from the platform.

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