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Director of Fraud - Jobs in Calgary

Neo Financial
Job LocationCalgary
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Come Build a Better Financial Future for all Canadians At Neo, we’re building a more rewarding financial experience for all Canadians.Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone… From world-class creative minds to brilliant engineers, it #39;s high-performing people that make Neo a workplace with passion and purpose.Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

  • LinkedIn’s Top Startup in Canada for 2022 and 2023
  • Top-ranked mobile apps and credit cards
  • Team of 700+ people
  • 1M+ customers in 3 years
  • 11K+ retail partners
High Performance at NeoWe recruit, hire, and build our company culture around these attributes:Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with.Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.The RoleNeo is looking for an experienced and data driven Fraud leader to join our team as a full-time Director of Fraud in our Calgary headquarters. In this role, you will be responsible for evolving and managing Neo’s Fraud framework, strategies, and practices across our suite of Consumer products. You’ll also work closely with key stakeholders including Fraud Operations, Product, and Customer Experience to balance fraud prevention and minimize customer friction. You’ll be contributing to our innovative, strategic, and high-performance team with a mission to improve the financial experience for all Canadians.What you #39;ll be Doing
  • Be ultimately responsible for Neo’s Fraud loss performance while continually optimizing to balance fraud loss avoidance with false declines of new account applications and legitimate customer transactions
  • Work closely with Fraud Operations to implement and monitor key detection and prevention levers
  • Create and actively manage Fraud strategies; look for opportunities to measure, optimize and refine strategies using analysis. Ensuring strategies are delivering both optimal profitability; driving positive results on Fraud losses while minimizing impacts on new account and retail transactions volume
  • Drive continuous improvement to ensure strategies are effective and aligned
  • Own Fraud Strategies and make recommendations to senior leadership and implement recommended changes across different business units
  • Collaborate with key stakeholders across the organization to integrate foundational Fraud practices
  • Utilize analytical, data mining, and leadership skills to optimize Fraud risk/return
  • Execute key objectives with external vendors as part of the Neo’s Fraud operations
  • Implement superior client experience journeys throughout Fraud; coordinate with internal client experience teams to ensure Neo brand is evident
  • Develop internal analytical frameworks to enhance Fraud effectiveness; integrating data sources, business reporting, exploiting advanced analytics
  • Leverage industry best practices for continuous improvements
Who we #39;re Looking for
  • You’ll have 7+ years experience in fraud management including strategy, operations and analytics
  • You are data-driven, eager to understand the numbers and provide meaningful insights
  • Previous experience with Datavisor or like Fraud applications is required
  • If you bring a knowledge of SQL, R or Python, this is highly preferred
  • You have proven experience managing multiple projects simultaneously
  • You have strong written and verbal communication skills with the ability to adapt communication to different audiences
  • You’re a self-starter who is highly focused and driven to achieve business objectives
  • You’re self-organized with the ability to operate independently and prioritize effectively
  • You take a collaborative approach and with the ability to engage purposely with stakeholders
Working at NeoAt Neo Financial, we #39;re empowering people to accelerate their careers toward hyper-growth and helping them reach their full potential. You’ll have the opportunity to work on exciting projects and collaborate with some of the brightest minds in the industry. We encourage our team members to take ownership of their work and to bring their unique ideas and perspectives to the table. Our dynamic and fast-paced environment allows for endless learning and advancement opportunities. Check out these videos from our employees to learn more about Working at Neo.Apply with Us We believe in equal opportunity, and are committed to creating an inclusive climate where everyone thrives. We’re a financial institution, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

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