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Guest Agent II, Front Office - Jobs in Calgary, Alberta

FAIRMONT
Job LocationCalgary, Alberta
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionGuest Agent II, Front OfficeAs a Guest Agent II, you will deliver professional and exceptional service to our guests while optimizing occupancy levels and room rates. You will be the first point of luxury hospitality, creating a lasting impression. Additionally, you will assist in resolving guest concerns with professionalism and care. The ideal candidate is self-motivated, enthusiastic, and courteous.

  • To adhere to core standards of Fairmont Palliser and the Front Office operations.
  • Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service.
  • Handle guest complaints and comments in a professional manner and provide the follow up required to co-workers and leaders.
  • To be aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions.
  • Pre-arrival duties including blocking rooms with respect to special requests, ALL members, and large room types.
  • Arrival duties including friendly and efficient registration of guests by adhering to Hotel policies and ensuring guest satisfaction.
  • Handle room keys for in house guests, ensuring that the Company’s security procedures and adhered to.
  • Departure duties including friendly and efficient checkout of guest as well as expressing desire for return business.
  • Answering guest inquiries in a timely and accurate manner.
  • Clear and concise pass-on communication with colleagues and leaders in the department.
  • Ensuring the safety and well-being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures; as well as Fire Panel /Evacuation procedures.
  • Adhere to the grooming standards, professional and in accordance to the luxury hotel
  • Provide guests with superior guest service.
  • Other duties as assigned.

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