Marketing & Customer Success Coordinator - Jobs in Calgary, Alberta

Job Description

Pocketed is hiring a Marketingamp; Customer Success Coordinator to join our team! Pocketed is a rapidly growing software startup and services firm that helps businesses across North America access billions of dollars in non-dilutive capital through grants, tax credits, and incentives. We #39;re a female-founded, female-led company with a bold vision: to give entrepreneurs the power to create and build businesses without financial barriers. Today, more than 17,000 businesses use Pocketed to access over $200M in grant funding and tax credits to extend their runway and achieve their growth goals.We’ve 5x our revenue, expanded our services offerings and grown our client list exponentially – and we are looking for a motivated and ambitious Marketingamp; Customer Success (CS) Coordinator to join our client-centric team at Pocketed. As a Marketingamp; Customer Success Coordinator, you’ll play a key role in ensuring Pocketed’s clients have a seamless and positive experience from initial inquiry to full engagement. You’ll manage client communications and oversee grant writing projects, providing top-tier support to both clients and grant writers. In addition, you’ll contribute to marketing efforts through graphic design and copywriting projects.This high-impact role supports Marketing, Sales, and Operations, making it ideal for a detail-oriented, creative, and highly productive candidate eager to grow with a fast-scaling company. Your Key Responsibilities:As a Marketingamp; Customer Success Coordinator, your top priorities will be hunting for new prospects, booking meetings, and helping fill the pipeline for our Account Executives:

1. Customer Successamp; Support: Serve as the primary point of contact for customers, providing guidance on funding programs and the grant process. Qualify inbound leads to ensure sales-ready opportunities move forward.
2. Account Management: Monitor customer feedback, proactively address issues, and ensure accurate account records.
3. Copywriting: Craft clear, engaging messaging about grant programs and Pocketed’s services to drive engagement.
4. Graphic Design: Design visual assets (e.g., website elements, emails, presentations) and create compelling content for blogs, newsletters, and campaigns.
5. Performanceamp; Adaptability: Meet and exceed targets, refine messaging based on customer interactions, and contribute insights to improve our offerings.

Your Qualifications:

• Proactiveamp; Customer-Focused: Tenacious, creative, and resilient self-starter committed to ensuring an excellent client experience.
• Strong Communicator: Exceptional written and verbal skills with a knack for relationship-building.
• Detail-Orientedamp; Organized: Able to prioritize and multitask effectively in a fast-paced environment.
• Drivenamp; Impact-Oriented: Motivated by goals and thrives in a performance-driven culture.
• Tech-Savvy: Experience with CRM software (e.g., Salesforce, HubSpot) and design tools (InDesign, Canva) is a plus.
• Relevant Background: Experience in customer success, marketing, or grant funding is preferred. A post-secondary education in business, marketing, or a related field is an asset.
• You give a damn about creating impact and delivering experiences that delight. You understand that culture is only as strong as the sum of its parts, and you’re all in on contributing positively.

Your Benefits:In this role you will work closely with a tight-knit founding team to rapidly design and build new generation solutions to real-world problems. As part of our growth team, you will have the full support of our Head of Growth and our entire growth team.More specifically, your benefits will include:

• $50,000 to $60,000, based on your experience.
• Comprehensive company benefits (premiums are fully paid for by Pocketed).
• Employee stock options (opportunity to own a piece of what we #39;re building!).
• Vacation, sick days (5 days), and up to 5 bonus company days off (2 days at Christmas, 3 days in the summer).
• Full time position (40 hours / week), working Monday to Friday, 9am to 5pm.
• Remote work arrangement (our team is distributed across Canada, but we have an office space in Vancouver if you prefer a change of scenery).
• Structured growth meetings and team meetings (we meet with intention – nobody likes to meet … to meet).
• Annual team gatherings to celebrate all the things!

Does this sound like the right opportunity for you Apply today!     About Pocketed: Helping businesses across Canada growamp; thrive!     A lack of financial resources is one of the primary reasons businesses fail. With billions of dollars in ‘free money’ (grantsamp; tax credits) available every year to small businesses and start-ups, how is this still possible The system is broken – and that’s why we built Pocketed. Pocketed helps companies get the capital they need to grow with our intelligent matching platform and funding solutions. Learn more at hellopocketed.io.    We are a female-founded, female-led company with a strong team. Together, we #39;re relentlessly in pursuit of a powerful purpose: eliminating financial barriers for businesses. We #39;re looking for impact-focused people to build with us.    In the past 4 years, we oversubscribed our alpha launch by more than 500%, achieved a 95/100 Net Promoter Score from alpha users, launched a US pilot, won the 2022 Forum Pitch Competition and e@UBC People #39;s Choice award, named a BC Tech TIA Startup Company of the Year, featured in the Globe and Mail, Techcouver, BetaKit, and more, grew revenue almost 5x in 2023, and have helped more than 17,000 companies access over $200M in government funding.  Pocketed is an Equal Opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (for example: she/her/hers, he/him/his, they/them/theirs, etc).