Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Rehabilitation Service Specialist - Case Coordinator (West - BC, AB, MB, and SK) - Jobs in Calgary

Job LocationCalgary
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionAbout the roleLocation: Work from home in BC, AB, MB, or SKLike WCG, you believe in the power of work to transform lives. As a Rehabilitation Service Specialist – Case Coordinator, you’ll be responsible for the receipt of new Rehabilitation Services and Vocational Assistance Program (RSVP) referrals, triage process and initial engagement of the Participant. As the first point of contact with the Participant upon referral to RSVP, the RSS CC is customer-service oriented to ensure the participant experiences a positive first interaction. The RSS CC utilizes strong administrative and organizational skills to manage multiple responsibilities and tasks while maintaining accuracy in their work. The RSS CC works effectively and in a collaborative manner with multiple stakeholders including Participants, Veterans Affairs Canada (VAC) Case Managers, Rehabilitation Service Specialists, and the Rehabilitation Service Professional team.What you’ll do

  • Identify referral service expectations ensuring information is thorough and clearly identifies referral objectives
  • Ensure appropriate eligibility for service is established
  • Liaise with VAC referral source regarding incomplete documentation or additional information required
  • Initiate first contact to Participants within service standard timelines
  • Provide Participants with high-level details about the program and answers initial questions regarding program or process
  • Identify any support or adaptations to initial intake interviews that Participants require to be successful and to achieve participant satisfaction (e.g., chunking, physical environment, breaks, spouse/family member attendance, etc.)
  • Negotiate and problem solves to overcome any obstacles in booking initial intake interviews within service standard timelines
  • Provide access to the Participant Portal and provides contact information for User Support Call Centre and RSSs
  • Address and resolves any issues/concerns that arise promptly; escalates appropriately when needed
  • Ensure Participants receive initial orientation materials and complete any pre-meeting information prior to initial intake interviews
  • Accurately completes and/or updates initial data entry into Case Management software
  • Ensure pre-meeting information received is complete
  • Communicate any identified individualized needs to RSSs prior to initial intake interviews
  • Follow approved escalation processes if not able to meet timelines/skill set, and to obtain guidance on appropriate RSS assignment

APPLY NOW

© 2021 HireJobsCanada All Rights Reserved