Technology Specialist - Jobs in Calgary

Job Description

What Sets STARS Apart as an EmployerWe are glad you asked! STARS is an industry leader whose story spans close to four decades. We have a history of innovation and have been called upon by other companies in industry to help when needed. You will see the impacts of the work you do each day; you will collaborate with all parts of the organization and be an important contributor to STARS mission and saving lives. Experience STARS through one of the innovative ways we share our story - https://stars.ca/podcast/STARS is looking for an experienced Technology Specialist located in at our Calgary base.Is this challenge for youReporting to the Manager, IT Critical Operations and Applications, the Technology Specialistwill be required to support, develop and maintain all critical applications in the STARS Emergency Link Centre (ELC).You will work with the ELC to ensure that technology solutions not only meet the requirements of, but also give the operational team the tools with which to fulfill their role in pursuing the north star of STARS: Critical Care, Anywhere.This position gives you the opportunity to collaborate with a highly effective team in a fast-paced environment to provide 24-hour support of Computer-Aided Dispatch (CAD), telephony, geospatial and interoperability solutions that are propelling STARS through the ever-evolving technology landscape.Working with the ELC will be highly-rewarding, meaningful and will make you a link in the chain of survival along with the personnel that provide critical care to patients throughout western Canada.Do you have what it takes

• Support, maintain, develop and document technology solutions for The Emergency Link Centre and STARS. Technologies include telephony, Computer Aided Dispatch (CAD), GIS, call center applications, and other applications.
• Develop business recovery plans, interoperability solutions, vehicle/aircraft tracking and back up site solutions.

What do you need to be successful in the role

• Excellent multi-tasking skills
• Team player with a Professional and Positive Attitude,
• Excellent written and verbal communication skills,
• Ability to cover technology needs during the hours of operation – 24 hours per day, 7 days per week, 365 days per year,
• Strong planning and co-ordination skills, including ability to meet deadlines and manage competing priorities.
• Ability to be innovative, proactive, and self-directed,
• Leadership and people management skills,
• Highly motivated, outgoing and able to portray a professional and positive attitude,
• Strong organizational, investigative, reporting and time management skills,
• Assist in the orientation and training program for newly hired staff,
• Application of organizational policies and procedures, certifications and compliance,
• Responsibility for all escalated queries and complaints,
• Demonstrated ability to work independently and as part of a team,
• Flexible, reliable, conscientious and able to follow directions

Education and Experience

• Call Centre and Emergency Dispatch technology experience, experience an asset
• Application or help desk support experience
• 5 years consistent work experience in a related technology field
• Sound understanding of call center technologies (including telephony) and their importance to the role of emergency call processing, asset tracking and system performance measuring.

What we offer!We offer a competitive salary based on education and experience, as well as excellent organization-paid health and dental benefits, free parking and so much more.More importantly you will be a key member of the STARS organization and a link in our ability to execute our mission of saving lives safely within the chain of survival.If you are the person we are looking for and would like to make a difference with your career, please make sure to apply by closing date: August 28, 2024.By clickingquot;submit quot;, you provide Shock Trauma Air Rescue Service (STARS) consent to collect, use and disclose your personal information for the purpose of evaluating, establishing and/or managing an employment relationship with you. You acknowledge that your personal information may be transferred outside Canada, and may be accessible to law enforcement and national security authorities outside Canada. If you have questions about this consent, or wish to obtain further details about STARS #39; privacy practices, please contact our privacy officer at privacy@stars.ca or review our privacy policy at https://stars.ca/privacy-policy/ .Powered by JazzHR