Regional Accommodation Coordinator - Jobs in Canada > Burnaby, Ontario, Canada, L0P

Job Description

Role SummaryThe Regional Accommodation Coordinator will serve as the single, bilingual (Arabic/English) point of contact for all homestay and accommodation matters within their country. This role ensures high-quality student placements, rapid issue resolution, and comprehensive documentation—delivering a seamless experience for scholarship students and internal stakeholders alike.Key ResponsibilitiesProvider Liaisonamp; Compliance

• Act as the primary contact for third-party homestay/accommodation providers
• Monitor adherence to agreed standards (safety, cultural alignment, infrastructure)
• Document service gaps or incidents and escalate to internal teams as needed

Student Matchingamp; Well-being

• Oversee accurate matching of students to hosts based on profiles and preferences
• Maintain up-to-date records of student addresses, host details, consent forms, and housing arrangements
• Provide 24/7 phone/chat support for accommodation-related concerns, triaging urgent cases appropriately

Issue Managementamp; Escalation

• Triage and resolve incidents such as utilities failures, safety concerns, or emotional distress
• Arrange temporary solutions (e.g., alternate hosts, short-term stays) for urgent cases
• Log each incident with actions taken and ensure timely follow-up to closure

Travelamp; Visa Tracking

• Collect and maintain key travel and visa data for every student in the region
• Flag upcoming visa renewals 60 days in advance and coordinate renewal logistics with students and providers
• Verify airport-pickup arrangements and ticket bookings against internal records

Documentationamp; Reporting

• Keep the centralized accommodation tracker current (placements, incidents, resolutions, visa status)
• Produce monthly summary reports on student satisfaction, incidents response times, and provider compliance
• Prepare well-organized documentation for audits or stakeholder reviews

RequirementsQualificationsamp; Experience

• Bachelor’s degree in Hospitality Management, International Relations, Education, Social Work, or related field ( Bachelor #39;s Degree is Compulsory)
• 3–5 years in student services, accommodation management, international mobility, or related operations
• Native or near-native fluency in Arabic and English
• Proficiency with CRM/tracker tools, Microsoft Workspace (or equivalent), and data reporting platforms

Core Competenciesamp; Soft Skills

• Communicationamp; Relationship-Building- Empathetic listener with clear written and verbal skills
• Problem-Solvingamp; Resilience - Rapid triage under pressure and creative sourcing of interim solutions
• Cultural Sensitivity - Deep understanding of local norms and diverse student backgrounds
• Stakeholder Management - Ability to negotiate and build trust with providers, teams, and families
• Attention to Detail - Accurate record-keeping and documentation for compliance and reporting

Performance Metrics (KPIs)

• Incident Response Time: First student contact within 1 hour of issue report
• Student Satisfaction: ≥ 90% positive feedback on post-placement surveys
• Data Accuracy: 100% up-to-date visa and accommodation logs at each month-end audit