Specialist Solution Management - Jobs in Canada

Job Description

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!Job SummaryThe Specialist Solution Management will provide technical and/or functional expertise to team members and other IT stakeholders involved in maintaining the integrity and evolution of the PDS/PTC dispatching systems for which the team is accountable for. The Specialist will ensure these products adhere to the SLA, IT standards (security, architecture, etc.), support excellence standards and are kept current at all times. Support of the critical train control systems, including PTC, CTC, dispatching software and other technologies related to train movement. Participate life cycle and product evolution management activities (enhancements), the Specialist evaluates impacts on the products under the Specialist’s responsibility. This position will support multiply applications across 40+ servers required to run the Train Dispatch System.Main ResponsibilitiesOperational Duties

• Act as first escalation in problem resolution to ensure full recovery and resolution of PTC and PDS systems
• Release Management: define implementation plan details, including deployment, cutover and fallback methods
• Oversee deployment of all production environment components
• Lead incident and problem investigation and follow up on resolution, including defect creation
• Ensure compliance with all appropriate CN IT standards (e.g., security, architecture, project delivery methodology, SOX, ITIL)
• Automate and optimize support tasks
• Interface with I&T Help Desk, I&T Command Centre (ITCC), I&T support teams or vendors
• Deep dive into Incidents related to train movement example Drop Signal report
• Deep dive into PTC generated issues example Subdivision going into a Stop State
• Daily changes/deployments of PTC Subdiv files under approved Change Controls
• Weekly Changes to Dispatch Systems under approved Change Controls

Delivery (Product Evolution/Project)

• Evaluate impacts of product enhancements/projects under own responsibility
• Direct and coordinate teams involved in enhancements
• Identify key requirements for application operationalization and support and lead T2C activities with other teams to ensure the product in development transitions smoothly to operation
• Participate in the project design phase to establish a support structure for solution management
• Work with project team to deliver production solutions, including automation solutions
• Participate in the T2C process to enforce the support excellence standard
• Pre-Production testing of releases, enhancements, defects.
• Pre-Production testing with S&C department to validate new Control Points
• Maintain Windows Patching and Linux Patching

Practice Evolution

• Engage with team to define, develop and implement appropriate automated solutions and processes to optimize day-to-day support activities
• Participate in the evaluation and recommendation of solution tools and technologies for existing and future business needs
• Sit on multiple industry committees, as needed
• Prepare for future Google cloud migration of Critical Systems

Working ConditionsRotational on call and some weekend/holiday work per business needsRequirementsExperience

• 5 to 7 years’ relevant experience
• Minimum 5 years’ experience creating functional design documents and specifications, techniques and tools used in the implementation, integration, configuration, support and management of production systems
• Experience in system documentation and application of structured systems engineering processes (asset)
• Experience with successful project implementation (asset)
• Experience in IT solution support and evolution (asset)
• Preferred Experience with Track Line CAD Changes
• Preferred PTC Troubleshooting Experience
• Preferred Train Control Systems support
• Critical System Support 24/7

Education/Certification/Designation

• Bachelor’s in Computer Science, Information Systems, or equivalent degree or work experience

General Skills and Competencies

• Embrace a team mindset: develop collaborative relationships with others
• Be able to effectively communicate verbally and in writing and adapt to audience
• Use analytical skills: analyze data and propose solutions
• Possess organizational, time-management and prioritizing skills

Technical Skills/Knowledge

• Linux system support RedHat
• Application support on Linux servers
• Oracle Database experience query writing
• Trouble shooting application processes, messaging queues, log analyzation
• Versant or object-oriented database experience
• Oracle WebLogic Java server experience
• Windows VMware servers experience
• NetApp storage experience
• Wabtec Precision Dispatch System experience
• InfoScale Veritas experience

About CN CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results. For internal candidates, note that the grade level of the position will depend on the employees experience.CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.Quick Apply

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