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Technician, Application Support (Remote position, Competitive Salary & Benefits) Virtual Hiring Event - Jobs in Canada

Bath Fitter
Job LocationCanada
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Application Support Technician provides first-level computer applications support as well as training to users coming from franchise and corporate stores for the “BF Retail,” “Navision,” CRM systems and other applications. He also provides the necessary help for updating and application migrating tests to ensure quality control.WE OFFER:

  • Established company: 37 years in business and still growing, with facilities in Canada, US and Ireland.
  • Flexibility: Great work/life balance with the opportunity to work from home 100%.
  • Multifunctional team: A group of more than 25 people in IT
  • Excellent benefits: Yearly bonus, paid holidays, medical and dental insurance program, life insurance plan, RRSP
  • Stimulating work environment: Bistro and a gym right in our workplace
Tasks and responsibilities:
  • Provide first level computer support for users of applications supported by the service;
  • Determine the impact and urgency of requests submitted by users in order to prioritize them;
  • Communicate and interact with the users experiencing difficulties to determine, document problems and correct them, by telephone, the internet, or any other media or in person if need be;
  • Ensure the support and training necessary during system implementations and updating;
  • Keep Users requests up to date and perform follow-ups;
  • Provide advice and explanations for users in response to the difficulties they encounter. Determine and write the necessary documentation to meet clients support needs;
  • Participate in writing new documentation for existing or newly implemented applications;
  • Participate in software and information systems quality control evaluations;
  • Perform the applicative tests for upgrades, migrations or production launching of new applications, outside regular production hours.
Qualifications:
  • Diploma of Collegial Studies (D.C.S...) in computer technology or in a domain pertinent to the position.
  • 3 to 5 years’ experience in business applications support, an asset.
Demonstrated Skills:
  • Strong client service orientation.
  • Excellent oral and written communication skills, in French and English.
  • Excellent listening and interpersonal skills
  • Very strong ability in determining and managing request priorities.
  • Strong analytical and problem-solving skills.
  • Able to learn and integrate new functionalities or applications very quickly.
  • Ability to easily adapt to organizational changes within a dynamic and evolving environment.
Technologies:
  • Knowledge of Windows 7/8 and Mac operating systems, asset.
  • Knowledge of applications such as Office 365, an asset.
Technical requirementsAfter signing up, you will be sent an email with instructions on how to connect.Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.What to prepare
  • Resume
Preferred dress codeCasual (come as you are, but please be presentable)About Bath FitterAt Bath Fitter, our door is always open. Our business is growing and we want the best possible people to help us continue that growth.Bath Fitter is the industry leader in bathroom renovations. We manufacture custom-made bathtubs, bath walls, shower stalls, shower bases and a wide range of accessories at our plants in Canada and the United States. Our products are made of premium quality, high gloss acrylic that is durable, non-porous and extremely easy to clean. Our tub-over-tub installation process is unique and, with expert installers on the job, designed to be watertight. Along with the affordable price, one of the biggest advantages to customers is that Bath Fitter completes bathroom renovations in one day, with no demolition.If you would like to come on board, send along your Resume. We have a wide range of positions available in our plants and administrative offices.Again, we are looking for the best possible people we can find to join our team. If that’s you, let’s talk!What is a virtual interviewVirtual interviews help employers connect with job seekers when theyre not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.Quick Apply
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