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Administrative Coordinator - TELUS Health - Jobs in Chaldecutt

TELUS Corp
Job LocationChaldecutt
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

DescriptionReady to help revolutionize healthcare for CanadiansOur team and what we #39;ll accomplish togetherAs a leader on the Clinical Operations team, you #39;ll be working alongside leaders in technology, physicians, medical experts, and a fun, hard-working group of HealthTech enthusiasts who are responsible for the roll out and operations behind TELUS Health MyCare.You #39;ll get to learn the ins-and-outs of our technology and gain extensive knowledge of the Canadian healthcare system. You #39;ll also be a part of a national and global turn in innovation, as technology becomes integrated into our understanding of what it means to see a doctor right from your smartphone.Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.What you #39;ll doWe are looking for an enthusiastic, customer service minded individual who thrives in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.Here #39;s How

  • Act as the first point of contact and support for our Administrative Associate team. This includes troubleshooting, technical and patient inquiries
  • Act as subject matter experts (SME) in MyCare processes by strategically rotating through all tasks on a regular basis
  • Identify and assess customer needs to exceed expectations
  • Actively contribute to a positive, engaging, and productive work environment
  • Document and provide feedback to Associates
  • Share reminders and best practices with Associates
  • Build the daily schedule and assign Operations Team tasks
  • Monitor and re-adjust tasks throughout the day based on business needs and service level agreements
  • Monitor late arrivals and sick absence
  • Liaise and provide daily feedback and summaries to the Clinical Operations leadership team on adherence and operational performance
  • Deliver presentations, chair meetings, take minutes
  • Respond to emails, direct messages and phone calls
  • Manage and resolve escalated phone calls
  • Triage incoming faxes and emails accurately based on Province and task
  • Compile medical records for release to third parties or patients
  • Provide refunds and generate receipts
  • Submit incident reports
  • Assist with projects or training within the MyCare team, as assigned
  • Possess basic billing and TELUS Health product knowledge
  • Other duties, as required
Qualifications

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