IT Support Analyst - Jobs in Chaldecutt

Job Description

IT Support AnalystFull-Time, Permanent2324 - 35What we doAt BC Children #39;s Hospital Foundation, we #39;re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children #39;s Hospital, along with its world-class research institute, mental health facility and rehabilitation center.Our work makes a profound difference. From helping get the boldest research ideas off the ground to supporting the most advanced equipment, together we are pushing the boundaries of what #39;s possible in children #39;s health care. This is no small task-which is why we #39;re looking for passionate people to join our team and help propel our work forward to power the possible.What you #39;ll doAs the IT Support Analyst, you will report to Associate Director, Information Technology and will be responsible for providing technical support for the systems under BCCHF #39;s IT administration to users and partners, as well as providing technical support for events hosted by BCCHF.More specifically you will be responsible for:

• Providing T1 technical support for Foundation staff on the following areas:
• Hardware Support (Desktop computers, laptops, desktop phones, mobile phones)
• Printer Support (Multi-function and personal desktop)
• Software application support (MS Office Suite: Outlook, Word, Excel, Access, Publisher and Power Point; Adobe Creative Suite: Acrobat, Photoshop, Premiere, Dreamweaver, Lightroom; The Raiser #39;s Edge)
• Cloud Application Support (Microsoft 365, MS Teams, SharePoint, OneDrive)
• Remote application support (VPN and Remote Desktop)
• Website Support (troubleshooting and escalating reported website issues)
• Providing on and off-site technical support for BCCHF hosted events, including determining technology needs for events, setting up and taking down of technology and troubleshooting issues during events
• Investigation, diagnosis and resolution of end user calls to effectively troubleshoot and resolve technical issues
• Assisting with the deployment of equipment as needed
• Assists the System Administrator with system administration and monitoring
• Limited web support for BCCHF #39;s IT applications, including basic edits and updates

What you bringWe understand that no single candidate will perfectly meet all the qualifications outlined for this job posting. The following highlights the qualifications we consider important for a candidate to bring to the position or to develop while in the role:

• Currently pursuing or have recently graduated from a Computer Science program (or related field); complemented by 1 to 2 years of experience working in an office environment, preferably in an area related to information technology or technical support.
• Excellent interpersonal skills and the drive to provide exceptional internal customer service to staff and managers.
• Proactive and solutions oriented with the ability to identify and troubleshoot problems
• Ability to multi-task in a fast-paced multi-site office environment
• Excellent communication - written and verbal
• The ability to work within a team environment but also to work autonomously
• Be able to work in a project basis, coordinating with other departments
• Knowledge of maintaining Exchange Server, Active Directory, Group Policy
• Familiarity with Microsoft Office products (Outlook, Word, Excel, Access, Publisher and Power Point)
• Familiarity with system threats and best practices for security
• Knowledge of maintaining Windows Servers
• Experience integrating Windows and Apple platforms
• Knowledge of Raiser #39;s Edge would be an asset
• Embody our values - Think Big, Lead with Heart and Step Up

What you can expectAs part of enabling the kind of culture and values that power the possible, we #39;re committed to supporting our team members in their health, well-being, and career growth. We offer a robust total rewards package that includes a competitive base salary, additional variable pay, a defined benefit pension plan and top-notch health and dental benefits. You #39;ll also receive perks like a hybrid work environment, a nine-day fortnight schedule, generous vacation and a commitment to professional development.The hiring range for this position is between $51,400 and $57,000; once hired, you will be eligible for annual salary increases based on performance. At BCCHF, we are committed to ensuring that compensation is fair and equitable. Your placement in the hiring range will be dependent on factors such as experience, relevant skills and qualifications, and internal equity.As an organization who advocates for child health, we have implemented a mandatory vaccination policy requiring that all employees who work for BCCHF must be fully vaccinated against COVID-19. Reasonable accommodations will be made upon request should there be a need for an exemption based on the BC Human Rights Code protected grounds; these will be reviewed and discussed on a case-by-case basis.Join usWe exist to power the possible. And that permeates every action we take. As a team, we push ourselves to: think big in how we boldly envisioning the future; lead with heart in how we listen and engage with others, and step up in how we are accountable to ourselves, each other and our shared cause.We think it #39;s a pretty amazing place. Others agree-we #39;re proud to say that we #39;ve been recognized as one of BC #39;s Top Employers for 14 years in a row.BCCHF invites and encourages all qualified individuals to apply. As an organization committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support. We welcome individuals whose lived experiences may further contribute to the rich diversification of skills, knowledge, and backgrounds at the Foundation.Seem like the right place for you Join us and help kids shine. Apply online at by November 12, 2023 at https://www.bcchf.ca/join-team/