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Senior Technical Writer - Jobs in Chaldecutt

Samsung Electronics America Inc
Job LocationChaldecutt
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Position SummaryOur goal We want to create a great first impression, excite our customers, educate them on the possibilities, help them when they run into issues, and enhance our company brand with our content.We are hiring for a talented Technical Writer to join our global Content team! The ideal candidate is a keen learner who enjoys being a Subject Matter Expert, excels at research, loves being an early product user, passionately advocates on behalf of customers, and develops world-class content that is perfectly pitched to our users.Role and Responsibilities

  • Work with a mix of products, including end-user devices and apps, enterprise IT admin cloud services, web consoles, developer SDKs, REST APIs
  • Develop a variety of content, including user, admin, and developer guides, step-by-step how-to tutorials and videos, and web page copy, blog posts, and FAQs
  • Understand our customers: their point of views, knowledge levels, skill sets, preferences, and pain points. You #39;ll do this by working with our UX researchers to run surveys, interviews, and tests. With this knowledge, you #39;ll pitch your content to the right audience using the right language
  • Become a Subject Matter Expert. You #39;ll master our technologies: phones, tablets, and watches; Android, and Windows operating systems; REST APIs and scripting languages. You are a disciplined self-learner, making use of a variety of methods to become proficient fast
  • Optimize quality by analyzing metrics, reviewing customer feedback, and continually improving our content
  • Enhance internal efficiency and productivity. You #39;ll review the latest tools and methods; propose new ways of working; and train and support team members during transitions
Skills and Qualifications
  • Bachelor #39;s degree in Engineering, Computer Science, or Communications, or equivalent
  • At least 5+ years of technical or business writing experience
  • Excellent proficiency in English, ability to explain highly complex concepts in plain English
  • Ability to understand new and complex technologies quickly
  • Strong attention to detail and a commitment to quality
  • Problem solving skills, ability to find the root cause of issues and troubleshoot them yourself
  • Agility in multi-tasking in a rapidly changing environment with hard deadlines
  • Experience with Markdown, Hugo, and GitHub
  • Experience documenting and testing REST APIs; ability to understand scripting (JavaScript, Curl, PHP, Python) code and JSON format
  • Knowledge of any of the following: Mobile Device Management solutions, Microsoft Endpoint Manager, or Active Directory (AD)
  • Experience with HTML and CSS: troubleshooting issues, updating design and layout
  • Experience with video development: storyboarding, scripting, production
  • Knowledge of API reference generation using Javadoc, Doxygen, Swagger
Samsung is an equal employment opportunity employer. We thank you for your interest in working for Samsung; only candidates selected for an interview will be contacted.#LI-DJ1#indhigh
  • Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

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