Technical Support Analyst - Jobs in Chinatown

Job Description

THE ROLE: Technical Support Analyst (Internship / New Grad)We are looking for a Technical Support Analyst to join our team and help us to ensure that all our clients are supported and their buildings are adapted to work successfully with the Parity platform. Leveraging your background in Engineering and interest in HVAC/Automation Systems, you will partner with our Operations teams to ensure that daily enquiries for service and/or technical support are addressed and that all buildings in our portfolio are optimized throughout their time with us. Specifically, ensuring service tickets assigned to you are resolved and closed within specified timelines and building equipment alerting programs are working optimally. This is a high potential role, working closely with leaders from Operations teams, specifically Engineering and Customer Success. We are looking for someone hungry, eager to learn, and passionate about the energy and Cleantech space!RESPONSIBILITIES:

• You will monitor and address customer enquiries using our ticketing system on a daily basis working with the service and customer success colleagues to ensure they are addressed quickly and accurately
• You will monitor Parity #39;s building controls system to ensure optimal energy usage and building processes
• You will work closely with other engineers on the team proactively assess the state of operation of client buildings as part of Parity’s ongoing commissioning process
• You will work with our Energy Reporting team to understand how to benchmark and report on a multi residential building performance. This will include learning IPMVP reporting methodologies, data modeling and building energy modeling
• You will have the opportunity to help optimize and improve current processes, as well as play a major role in building out our Operationsamp; Engineering team

QUALIFICATIONS:

• You have an academic background in Engineering, preferably Mechanical, Electrical, Chemical (or related degrees) with an interest in energy, HVAC, automation or mechanical/electrical engineering - 4th year co-op / interns and new grads are encouraged to apply
• You are an excellent communicator (oral and written) as demonstrated through part-time employment, extracurricular activities and/or academic performance
• You are eager to grow, learn and tackle new opportunities in a fast-growing startup environment
• You are a quick learner, and only need to be shown something once before doing it yourself, and then going back to improve the process
• You constantly seek efficiency and optimization of processes and procedures; you look for gaps and work to fill them
• Please note: this is not an IT Support role

WHY JOIN USJoin our organization in a key role during a period of tremendous growth and directly contribute to its future success. Contribute to a world-changing product that is working to make the world a better place through reduced CO2 emissions in multifamily buildings. Have the autonomy to learn and grow in a fast-moving, start-up environment.OTHER GREAT STUFF:

• Benefits: Parity offers a comprehensive health benefit package.
• Flexible work environment: We offer a mix of in-office and remote work. Employees are expected to work a minimum of three days per week from our office in downtown Toronto.
• Purpose and Impact: We hire top talent that cares about the social impact and vision, to help make urban living sustainable. It really makes a difference to work alongside a group of individuals who are all dedicated and passionate about creating positive change.
• Training and development: Each employee has a $1,000 training allowance that can be used however they like, as long as it supports their role or growth within the company.
• Employee Options: Every single employee in the company has the opportunity to participate in our equity incentive plan.

Equal Opportunity Employment: Parity is an equal opportunity employer that is committed to diversity, inclusion, and belonging. We are happy to consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. If you require accommodation during the recruitment process, including alternate formats of materials, accessible meeting rooms, or other accommodations, please let us know and we will work with you to meet your needs.Parity welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Powered by JazzHR