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| Job Location | Claresholm, AB |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Are you looking for the next step in your careerCervus Equipment is a world-leading equipment dealer, powered by iconic brands and unrivaled support. With 64 dealerships across Canada, New Zealand and Australia, Cervus is a global team with one shared purpose.Its mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Cervus to keep them moving forward, with remarkable customer service and industry-leading brands; John Deere, Peterbilt, Clark, Sellick,and Doosan.At Cervus, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. Join our growing team and build your career with Cervus.Our Claresholm, Alberta branch is looking for an exceptional individual to join our service department as a Service Advisor for our Agriculture Division (John Deere).What does the role look likeHandle incoming phone calls, record, re-route or follow through as necessary.Coordinate and dispatch road service technicians for the area and track response timesMonitor completion to promise date on shop jobsGenerate repair orders and ensure thorough and accurate labour descriptions from service technicians.Distribute repair orders for parts approvalCoordinate planning maintenance programsBook appointments with customersFollow up and reschedule if necessaryTrack completion of repairsPrepare quotes for the service departmentInitiate, coordinate and track warranty expiry date reminder file (repair orders)Maintain work station in a clean and orderly mannerProvide excellent customer service, maintaining customer contact and soliciting feedback; address customer issues promptly with intelligent and efficient resolutionsMaintain a good working relationship with suppliers and supplier support staffWhat are we looking forSomeone with a strong administrative backgroundDealership experience would be an asset but not required (agriculture would be a strong asset, automotive would be great too though or other industries)Previous experience as a Service Advisor would be a plus but not mandatoryExperience in a high-volume environment dealing with documents that require a high level of precision is a mustSomeone who is a great people person who enjoys working with customers and techniciansWhat's in it for youA great compensation package!An Employee Stock Purchase Program, matching begins after one yearAn awesome health, dental and optical benefits packageEmployee referral bonusOpportunities for growth in your career as the Cervus organization expandsAcquired Deermart Equipment in Red Deer, AB in 2018Opening of a newly built John Deere dealership in Ponoka, AB in 2015Acquisition of 12 Peterbilt dealerships in Ontario in 2014Working for a world-leading equipment dealerReceived the Standard of excellence Platinum Oval Award in 2018 for four of our Peterbilt dealerships, for a fifth consecutive year