Guest Service Agent/Breakfast Attendant - Jobs in Collingwood, ON

Front Desk.Description

Answers internal or external phone calls in a pleasant and professional manner.
Responsible for check in and out of guests
Adheres to all hotel policies regarding security, safety procedures, walk-in check-in, and guest confidentiality.
Knows and understands the products and services offered by the Hotel.
Present statements of charges to departing guests and receive payment
Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
Knowledgeable of hotel promotions.
Helps guests with providing information about the hotel and the local area/city.
Maintains the appropriate personal appearance and hygiene when on duty, including the correct name tag and any approved company badges.
Controlling key sign in/out procedures for certain hotel departments
Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
Performing general office duties

Requirements

Highly responsible & reliable
Previous Choice experience an asset
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Answer and manage telephone calls, emails and web requests.
Assign rooms, Register guests, Explain hotel logistics and our services.
Inform clients and travel agents on availability, rates, specials, type of services.
Take care of complaints and escalate if needed.
Keep track of arrivals, departures, in-house, daily activities and follow up accordingly.
Follow up with housekeeping, concierge and maintenance when needed.

Reference ID: GSR/BreakfastJob Types: Full-time, PermanentSalary: $16.00-$18.00 per hourAdditional pay:

Schedule:

COVID-19 considerations:Staff to follow all Government regulations with Covid 19.Experience:

Work remotely:

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