Customer Service Lead - Jobs in Cowichan Bay, BC

Job Description

Salary: $20.00/HourlyJob Type: Full Time, PermanentStart Date: As soon as possibleLanguage: EnglishMinimum Education: DiplomaPositions Available: 1NOC Group: Sales Representatives - Wholesale Trade (Non-Technical) (6411)NOC Job Title: Food Products Sales RepresentativeExpires in 61 daysExpires: 2022-01-24Posted: 2021-11-24Last Updated: 2021-11-24Job Location(s)1725 Cowichan Bay RoadCowichan Bay, British ColumbiaV0R 1N0, CanadaDuncan, British ColumbiaJob DescriptionPart 1. Company InformationTrue Grain Bread Ltd. is a values-led organization. We have distilled our core value down to one word – authenticity. This one word guides us in our goals and action plans, and in everything we do and every decision we make. It is the foundation.Our bread is the most amazing, flavorful, safest, most environmentally and economically sustainable hand-crafted bread on the planet. We make and serve our bread to feed our Community.Imagine a world where the craftmanship of the Baker, the integrity of the Miller, the wisdom of the organic Farmer, and the sustainability of the planet matter to the humans that inhabit it.Our Core Values define what we stand for. Authenticity is our foundation. Craftmanship, quality, honesty, integrity, trust, balance, hard-work, mindfulness, and connection are our secondary values.Part 2. Job InformationPosition Title: Customer Service LeadJob Category: Sales/Customer Service Skill Level: IntermediateQualification: High school or equivalent diploma. Proven experience in customer service. Knowledge about logistic. Good computer skills. Several years of related retail or wholesale sales experience at increasing levels of responsibility, history leadership and proven organization skills are usually required. FoodSafe Level 1 certification is an asset.Location of Work: Boys Road, Duncan, 1737 Cowichan Bay Road, Cowichan Bay, BCType of Employment: Full TimeJob Summary: Be the liaison between the wholesale customers and True Grain Organics. Build and maintain strong customer relationships through well-executed communication. You will be the first point of contact for True Grain Organics wholesale customers, filling orders, coordinating routes with logistic team and consistently delivering exceptional customer service to ensure complete sales.Reports To: General ManagerHours of work: Afternoon shift/EveningsCompensation (range): $ 20.00/hourHolidays: 4% of each pay towards vacation payBenefits: Benefits Plan/Insurance Benefits (after 6 months), mileage reimbursementPart 3. Duties and CompetenciesDuties and Responsibilities:Co-ordinate the activities of customer set-up (wholesale customer accounts)Monitor customer ordersEstablish active communication and engagement to ensure prompt processing of ordersContribute to overall customer satisfaction by promptly responding to communicationsReview orders to make sure they are accurateLiaison with ReceivablesUpdate and maintain customer order templatesGuide customers on set up templates, product catalog and orderingCoordinate deliveries, review driver paperworkContribute to market research and sales trends.Personal Attributes: Reliability, Attention to detail, Organizational Skills, Multi-tasking, Time management, Friendly attitude, Exceptional customer service skills, Ability to be a team player with a high level of dedication.How to ApplyExpiring: Jan 24, 2022Email: elena@truegrain.caQuick Apply

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