Field Service Representative - Cranbrook - Casual - Jobs in Cranbrook, BC

Job Description

Powered by water... and by people like youProviding clean electricity to 4 million customers takes a diverse workforce and that’s where you comein. We need your talent to help us build major projects to meet growing demand. To help ourcustomers find clean energy solutions for their homes and businesses and to be ready to respondduring storms and outages to keep our system reliable.Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards asolution to climate change while safely providing clean, affordable electricity to our customers.We offer a healthy work life balance, training opportunities and career progression. Were proud to beranked as one of B.C.s Top Employers and one of Canadas Best Diversity Employers. Join us as webuild an even cleaner B.C.JOB DESCRIPTIONDuties:

• Reads meters at customer sites by manually entering customer meter data or downloading

smart meter data using an optical probe and handheld tablet. Collects and records registeredmeter readings including entering, transcribing, recording, storing, or maintaining information inwritten or electronic form.

• Plans daily field work orders according to location and established priorities. Contacts customers

in advance if indicated on work orders, interacts on-site with customers, and makes note of safety,access, meter, and site issues. Follows Check In/Check Out procedures at the beginning and endof each day.

• Performs on-site meter disconnects for electrical service. Performs disconnection / reconnection

of electrical service for smart meters via optical probe and handheld tablet.

• Hand delivers various customer notices; reschedules disconnections and delivers 48-hour

payment warnings according to defined on-site conditions and procedures.

• Performs visual checks and investigations to complete Investigation Orders related to switched

meters, damaged or faulty meters, etc.

• Initiates and/or completes Service Order work such as following up on billing irregularities for all

types of accounts. Contacts and interacts on-site with customers to investigate and resolve billinginquiries, meter connectivity issues, address changes and updates accounts for billing purposes.

• Tracks and reports a number of different metrics, such as time to complete activities, mileage,

administration time, etc.

• May provide Field Service Rep training and shadowing to new staff.

• Performs duties of a minor nature related to the above duties that do not affect the rating of the

job.Qualifications:

• College diploma or certificate in Office Administration, Business Administration, or a related field,

AND experience in customer service, or related field AND a valid BC Driver’s Licence.ORHigh school diploma AND several years of experience in customer service, or in a related fieldAND a valid BC Driver’s Licence.

• Requires successful completion of in-house Field Service Representative training program.

ADDITIONAL INFORMATIONThis position is affiliated with the Movement of United Professionals union (MoveUP/COPE).http://moveuptogether.ca

• Please note this is a casual Group 6 MoveUP opportunity.

• Please note this position is posted internal and external concurrently

• Please note a condition of employment for this role is to maintain your Class 5 Drivers License

in good standing.

• In this role there will be significant driving time throughout the service area and will include

overnight travel as the role services Kingsgate, Radium Hot Springs, Fernie and Sparwood.

• Please note BC Hydro field experience is considered an asset.

• The majority of the work is performed in the field and involves: exposure to all weather

conditions; working alone in the field; physical demands such as walking, reaching, bending,working in tight spaces and carrying equipment and tools; occasionally dealing with difficult ordemanding customers; driving in all road conditions; and occasional exposure to noise, vibration,chemicals, strong odors, animals, electrical hazards, etc. When not in field, work is performed innormal office conditions. In some locations the work may require extensive travel throughout BCincluding regular overnight stays in remote communities.Please be advised that this role has been assessed as safety sensitive and pre-qualificationalcohol and drug testing will be required as a pre-condition to employment.Were always looking for exceptional people to bring new ideas, fresh thinking and the motivationto help shape the electricity system in B.C. Its an exciting time to be a part of our team as weinvest in our system and prepare to meet the challenges of tomorrow.Our values guide our work. Want to join usWe are safe.We are here for our customers.We are one team.We include everyone.We act with integrity and respect.We are forward thinking.BC Hydro is an equal opportunity employer.We include everyone. We welcome applications from anyone, including members of visibleminorities, women, Indigenous peoples, persons with disabilities, persons of minority sexualorientations and gender identities, and others with the skills and knowledge to productivelyengage with diverse communities.We are also happy to provide reasonable accommodations throughout the selection process andwhile working at BC Hydro. If you require support applying online because you are a person with adisability, please contact us at Recruitmenthelp@All BC Hydro employees will be required to show proof of full Covid-19 vaccination.Flexible work model role definitions===========================Our four role types identify the degree of flexibility an employee could have to work from homebased on the type of work they do. The flexibility for an individual job is up to the manager foreach position and the operational requirements. Employees also have the right to work full-timefrom the office if they prefer. All of our roles require at least some in-person time.IBEW/Field – No option to work from homeResident – Works primarily (4+ days per week) in the office.Hybrid – May be able to work from home up to 3 days per week.Remote – Works from home 4+ days per weekHOW TO APPLYDont forget to update your Candidate Profile with your current resume and copies of yourcertifications. If applicable, include your Trades Qualification. This will ensure we have all thenecessary information to assess your application without any delays.Date Posted: 2022-04-13 Closing Date: 2022-04-30Quick Apply

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