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Pass Powderkeg Guest Services Representative - Jobs in Crowsnest Pass, AB

Job LocationCrowsnest Pass, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Pass Powderkeg is a community-focused ski area owned and operated by the Municipality of Crowsnest Pass that is dedicated to providing an outstanding experience for people of all ages and skill levels. As an asset to the community, Pass Powderkeg remains true to its core values: it is a local ski hill with great snow, exciting terrain, that provides access to a diverse alpine environment and a fun family atmosphere.Position SummaryThe Guest Services Representative continually strives to provide our guests with a positive, welcoming experience. This position is primarily responsible for ticket, lesson and rental sales. Representatives are often the first point of contact for snow school bookings, lift ticket and rental sales, season pass sales and other general enquiries. Guest Services Representatives also provide guest information regarding PPK events, services, facilities and assist guests in booking winter activities.Key Responsibilities and Duties

  • Provide information about Pass Powderkeg, programs, products, activities and events to guests and staff
  • Sell tickets, lessons, retail products, rentals and other products as needed through the ticket office
  • Process season’s passes and daily lift ticket sales and adjustments
  • Implement opening & closing procedures of the Guest Services Desk
  • Process cash and debit/credit transactions
  • Provide information and book snow school programs according to guest needs
  • Oversee the registration procedures of guests
  • Process daily sales, ensure cash outs are balanced at the end of day
  • Ensure daily maintenance of work area, equipment & amenities
  • Maintain required records, reports and documentation necessary as part of the due diligence process
  • Inventory retail products.
  • Process waivers for various products as directed
  • Help out as needed with tasks within the Guest Services department
Knowledge, Abilities and Skills
  • Must have an above-average customer service focus, enjoy working with people and assisting guests
  • Must have a friendly, approachable attitude
  • Proven ability to work with ticketing and sales register (POS) software
  • Excellent communication skills
  • Demonstrated ability to work and communicate well
  • Ability to take initiative, be highly organized, and manage groups of guests
  • Able to work with computer programs, Microsoft Office
Required Education and Experience
  • Previous experience in front facing role required
  • Minimum - High School diploma
The following would be an asset for this position:
  • Previous front desk or retail/sales experience
  • Previous sales experience with a ski hill or snow school
  • Post-Secondary college, university in relation to recreation or business hospitality
  • Standard First Aid
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