LEVELED IT TECHNICIAN II - Jobs in Curve Lake

Job Description

LEVELED IT TECHNICIAN IIGovernance and AdministrationThe Leveled IT Technician is a vital member of the IT support team responsible for providing technical assistance and support to end-users in a prompt and efficient manner. This position operates at various levels, with the specific duties and responsibilities varying based on the technician #39;s expertise and experience. The Leveled IT Technician assists in resolving hardware, software, and network-related issues, ensuring the smooth operation of computer systems and technology within the organization.Duties:The duties and responsibilities of this position are categorized into the following four main functions:

1. Advanced Technical Support:

• Handle more complex IT issues escalated from Level 1 support.
• Troubleshoot network connectivity problems, system crashes, and hardware failures.

2. System Administration:

• Assist with maintaining and managing user accounts, permissions, and access controls.
• Monitor system performance and take proactive measures to ensure optimal efficiency.

3. IT Projects and Upgrades:

• Participate in IT projects, such as software rollouts, hardware upgrades, or network expansions.
• Collaborate with other IT staff and departments to implement technology solutions.

4. General IT Responsibilities:

• Resolve end-user IT issues, such as password reset, software questions, PChardware problems, Internet connectivity, etc.;
• Connect with different departments to identify IT improvement opportunities
• Manage and maintain work cellphone needs of the organization
• Level 2 Support with contracted IT Supplier (OT Group)
• Assist IT Support with keeping CLFN email contact list, extension list, cell phone list, distribution lists and keeping the global address book up to date.
• Provide one-on-one end-user support and problem resolution via telephone, e-mail and other vehicles of communication.
• Analyze, troubleshoot, isolate, diagnose to identify defective equipment and resolve network issues.
• Administer desktop computers, laptops, printers, switches, smartboards, netbooks, audio visual equipment, smartphones, interactive displays, software deployment, upgrades, security updates and patches.
• Assist IT Support with software development, data backup, and disaster recovery system management
• Remove and destroy storage media such as hard drives, CD’s, DVDs, USB’s and external drives.
• Assist IT Support with cheque requisitions, and other administrative tasks.
• Recognize and escalate deeper and more complex issues to Tier 2 support technicians;
• Responsible for managing and maintaining all network printer systems wide at all buildings including calling service technicians and ordering ink.
• Assist PC and network technicians by troubleshooting software, hardware, and network issues;
• Where necessary, assist network technicians in installing network interface cards, hubs, switches, network cabling;
• Assist IT Support with tracking and submitting asset list information for laptops, desktops, servers, etc.

QUALIFICATIONS: Basic Requirements: (APPLICANTS MUST SHOW NECESSARY PROOF WITH APPLICATION OR WILL BE AUTOMATICALLY SCREENED OUT)Educationamp; Experience:

• College diploma in Computer Sciences preferred
• Excellent written, oral and telephone communication skills;
• 2-3 years work experience in IT support;

RATED REQUIREMENTS: Knowledge/Skills/Abilities:

• Knowledge of computer systems, hardware, software, and networks.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work both independently and as part of a team.
• Willingness to stay updated with industry trends and technologies.

Personal Suitability:

• Be honest and trustworthy
• Be respectful
• Possess awareness and sensitivity to the history, language, culture and traditions of the people of Curve Lake First Nation
• Be flexible
• Demonstrate sound work ethics
• Must demonstrate and ensure a high level of personal and professional conduct

TERMS OF EMPLOYMENT:This is a Term Full-Time position for one year beginning immediately. Annual salary range for this position is $49,398 – $53,789 based on a 39.5 hours work week.APPLICATION:Application forms and position descriptions are available at the Reception of the Government Services Building. Application forms can also be obtained from the Employment Resource Centre or from the Curve Lake First Nation website (www.curvelakefirstnation.ca) under documents.Application package must consist of a completed application form, cover letter, resume, required documentation, addresses and phone number of two most recent employment references (if employed with Curve Lake First Nation previously, references from most recent Supervisor / Manager will be required).Please submit application package to the Government Services Building Receptionist to the attention of:Agnieszka Mlynarz, Human Resources AdministratorCurve Lake First Nation Government Services BuildingCurve Lake, Ontario K0L 1R0Phone (705) 657-8045 Fax (705) 657-8708Recruitment@curvelake.caDeadline for Applications: Friday March 1st, 2024 @ 12:00pm (noon)Please ensure application is date stamped by the Curve Lake Government Services Building Receptionist. While only qualified applicants will be contacted for an interview, not necessarily all qualified applicants will be offered an interview.While Curve Lake First Nation appreciates all applications, as outlined in the Curve Lake First Nation Human Resources Management Manual, applicants will be considered in the following priority: Level I: Internal Applicant, Level II: Any First Nation Member Applicants (s. 16(1) CHRA), and Level III: Any Applicants.The successful candidate must provide an acceptable Canadian Police Information Check (CPIC) prior to commencing work.Powered by JazzHR