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Customer Care Administrator - Jobs in Dauphin, MB

Dean Cooley GM
Job LocationDauphin, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Dean Cooley GM is a Chevrolet, Buick and GMC dealer that operates in Dauphin, MB but serves the Parkland area. Our dealership also has a full after sales suite that includes service, parts, accessories and collision centre. Dean Cooley GM currently has an employment opportunity in our Fixed Operations Division as a Customer Care Administrator. This person will have the primary role of providing customer service to all fixed operations customers and completing administrative tasks for our service, parts and collision centre between the hours of 7:30-4:30.Duties include but not limited to:

  • Responsible for all incoming calls to the fixed operations (Service, Parts and Collision Centre)
  • Appointment coordinator for Service department
  • Outbound calls to customers for Appointment booking, Customer updates and follow ups as well as when jobs are completed
  • Manage open work orders and parts on order with the goal to create appointments to close these work orders
  • Reconcile warranty receivables
  • Outbound service marketing tasks
  • Cashier customers
The Ideal Candidate will have:
  • Must have a high level of customer communication skill
  • Strong organizational skills
  • Excellent Computer Skills
  • Be at team player that is able to take direction from management
  • Self motivated to make decisions and be able to work independently
  • Must be very process driven.
  • Friendly and outgoing
What we offer:
  • A positive, progressive and professional working environment
  • An invaluable combination of competitive compensation and excellent corporate culture
  • Group health benefits plan and employee and family assistance program
  • Opportunities for professional growth with ongoing training
  • Strong Management team and support
  • Part of the Murray Auto Group, One of Canada’s Top 100 Best Managed Companies
Interested parties can apply via email or drop resume off at the dealership.Job Types: Full-time, PermanentSalary: $14.50-$16.50 per hourAdditional pay:
  • Bonus pay
Benefits:
  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Store discount
  • Vision care
Schedule:
  • 8 hour shift
  • No weekends
Education:
  • Secondary School (preferred)
Experience:
  • customer service: 1 year (preferred)
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