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Dispatcher - Jobs in Dawson Creek

Avenir Energy
Job LocationDawson Creek
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Avenir Energy Ltd. is the second largest and fastest growing propane distribution company in Canada.We are a fast-moving, customer-facing, field-based business operating coast to coast, with a focus onexcellence. We strive to be the undisputed propane leader in North America, and our 400+ teammembers are driving us consistently closer to that goal. Job Summary:Reporting to the Territory Manager, the Dispatcher is responsible for dispatching of propanedeliveries to customers as well as providing customer service support on incoming customer lines.This position is also responsible for assisting in the planning and forecasting of workloads based onthe branch demands and growth.Responsibilities:

  • Communicate directly with drivers (and brokers if applicable) to manage
  • current and upcoming delivery demand.
  • Prepare delivery ticket selections within CUE and manage day-to-day dispatching within AWE
  • Produce and review various reports. ie: performance reports, make necessary adjustments (K
  • factors), run out report, follow-up with drivers, new and cancelled accounts report, outstanding
  • tickets or special arrangement reports, truck reports.
  • Review accounts put on STOP or cancelled accounts to ensure tickets deleted.
  • Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags etc.),
  • as needed.
  • Review weekend and overnight customer service inquiries with respect to delivery and take
  • required action.
  • Maintain DD table within CUE and communicate to delivery team as required.
  • Utilize CUEamp; AWE systems and reports to manage delivery operation.
  • Assist/Train other staff on CUE delivery tools (i.e. delivery record setup, K-Factor, DD Due,
  • Delivery profile etc.).
  • Trouble-shoot truck computer system and communicate with inside / outside support when
  • necessary, with respect to AWE/CV30-31 software, hardware issues.
  • Provide customer service support on incoming customer calls.
  • Awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of
  • petroleum products.
Qualifications:
  • Minimum 5 years industry knowledge and experience required
  • Must have strong computer skills, including Microsoft Office
  • Customer service experience required, and
  • Professional driving or fleet dispatching experience is an asset.
Avenir Energy is committed to accommodating applicants with disabilities throughout the hiringprocess. Please let us know if you require accommodation at any stage of the hiring process. Byapplying for a position with Avenir Energy, you understand that we use third party systems andrecruiting agencies that may employ the use of Artificial Intelligence within their programs for finding,screening, assessing, and/or selecting candidates. You also understand that offers of employment arecontingent upon the successful completion of appropriate background checks. The type of checksperformed is determined by the role and Avenir Energy’s employment policies. You will be notifiedduring the hiring process which checks you are required to complete. We thank you for your interest.Only candidates selected for an interview will be contacted.Powered by JazzHR

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