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Bilingual Customer Care Professional - Jobs in Dieppe

Purolator
Job LocationDieppe
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Are YOU ready for a changePurolator is growing and with growth comes more opportunity!We are looking for strong Bilingual Virtual Customer Service Professionals to add to our already fantastic team!If you reside in PEI, NB or NS and are bilingual we want to hear from you!Posting Date: 24/07/2023 Posting Number: 62623 Job Code: 194 Location: Moncton Cust Care Reports to: Customer Care ManagerPlease visit the following link to complete your assessment within 24 hours. Adherence to this timeline will ensure that your full application is reviewed in a timely manner. Career Spark Assessment

  • Schedule pick-up requests from customers while ensuring correctness of on file information as well as confirming rates and transit times
  • Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc… for any shipments being delivered to domestic destinations
  • Listen for and document any customer complaints while providing feedback to customer as to follow up/procedures
  • Directing customer to appropriate department when required
  • Completing all necessary forms relative to customer service
  • Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions
Qualifications
  • Must possess excellent oral communications skills
  • Be able to work in high pressure situations
  • Must demonstrate a pleasant « can do » attitude
  • Ability to adapt to rapidly changing circumstances
  • Basic Geography knowledge
  • Bilingualism is required (French and English)
  • Multifunctional (Pick up and Trace) experience
POSTING DETAILS Location: 540 - Moncton Cust Care Working Conditions: Call CentrePosting Number: 62623Reports to: Customer Care ManagerWe are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on www.purolator.com/careers or https://careers.purolator.com. Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.Please visit the following link to complete your assessment within 24 hours. Adherence to this timeline will ensure that your full application is reviewed in a timely manner. Career Spark AssessmentPurolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.[[cust_LinkedInWorkLocationType]]

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