Metrics and Analytics Manager - Jobs in Dorval, QC

Job Description

DescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Metrics & Analytics Manager primary focus is to drive the development and execute fact-based reporting, analysis, and analytical models in a way that improves decision-making, while ensuring the team has a thorough understanding of KPIs, marketing trends, and production efficiency.Key Functions & Accountabilities: (Responsibilities, Activities, Authority levels, etc.)

• Lead ongoing efforts to define/develop and enhance reporting and data capabilities within the Team.
• Engage, prepare, build and execute ad hoc complex analysis and to understand business performance/user metrics, KPIs and provide concise summaries and recommendations to management.
• Apply expertise in quantitative analysis and the presentation of data to see beyond the numbers and help inform, influence, support, and execute our talent decisions
• Develop and create meaningful KPI dashboards, performance scorecards and flag trends and gaps.
• Act as a project lead on for mandates and activities related to the optimization of the database environment in order to improve the efficiency of the team and the quality of the information produced.
• Work on gathering headcount data from Labour Relations and internal branches in order to support recruitment strategies.
• Conduct studies and ad hoc analyses from various databases and external data sources to develop decision-making information.
• Analyzing online user behavior, conversion data, customer journeys, funnel analysis and multi-channel attribution.
• Work on various data sets using various HR Systems and Tools to aggregate relevant information and translate complex data and metrics into simple, actionable recommendations using new and traditional methods for collection.
• Collaborating with team members on creating additional meaningful surveys and assist in compiling and analysing results.
• Managing and administering an ongoing customer satisfaction survey.
• Extract, prepare data from various internal databases via SQL and report on key metrics, analyzing, and interpreting trends and providing actionable insights based on available analytics data.
• Recommend and benchmark opportunities to try innovative new methodologies and improve the analytical procedure with various stakeholders within the branch.
• Working daily with analytical software including but not limited to Excel, Power Bi, tableau, etc. to drive analytics and enable client self-service on routine queries/dashboard
• Lead management reviews of IT issues to assist in providing input on business impact.
• Look at opportunities for system improvement and support/assist managers in defining overall system solutions.
• Monitor critical issues with external vendors to ensure resolution. Communicate with end users where appropriate and collaborate with shared services team to resolve critical issues efficiently.
• Ensure that any solution and design follow documentation standards and communication of process changes covers all appropriate groups.

Qualifications

• Bachelors degree (an asset)
• Recruitment experience (an asset)
• Workforce planning experience (an asset)
• Minimum 2 years experience as a business analyst
• Superior data manipulation, interpretation, and analytical skills
• Autonomy and resourcefulness
• Attention to detail and thoroughness
• Working Knowledge of SQL language, relational databases, and basic computer science
• Proficiency with HR systems such as ServiceNow, ICBM, PeopleSoft, Taleo, Oracle BI
• Strong planning, organizational and problem-solving skills
• Knowledge of data visualization principles
• Experience communicating technical results to technical and non-technical audiences
• Ability to lead and influence through change management.
• Fosters connection by putting people first and building trusting relationships.
• Strong presentation skills with solid verbal and written communication skills
• Discretion in handling confidential information.
• Ability to prioritize and adapt to changing demands and deadlines, are essential.
• Ability to think strategically and prioritize in a fast-paced environment.
• Excellent knowledge of Microsoft Office (Excel, Word, Project, Visio, Power BI, MS Forms, SharePoint, Power-Automate)
• Ability to travel when required

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic RequirementsBilingual (English and French)Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees unique contributions to our companys success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.Quick Apply

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