Paralegal Specialist – Regulatory and Customer Resolution - Jobs in Dorval, QC

Job Description

DescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.We have an innovative legal and compliance team that continues to earn the respect and confidence of its internal clients, participating as true business partners to support Air Canadas strategic objectives. When you join Air Canada and its Law Branch, youll become a vital part of a team of driven professionals that are truly making a difference, connecting Canada and the world. The Law Branch is comprised of about 80 dedicated professionals (including lawyers, paralegals, and assistants), with expertise tailored to deliver best in class integrated legal solutions to our business units and corporate functions. We are committed to delivering the highest level of expertise, service, responsiveness and flexibility to our clients by:

• Becoming world class in everything we do to support a top ten global airline
• Flying every mile in our clients shoes, taking the time to know them, caring and listening
• Partnering, with care and class, and a customer mindset
• Anticipating and effectively supporting our clients needs
• Leading and innovating, initiating, facilitating and devising creative and sustainable solutions

DescriptionWe are seeking a paralegal specialist who will support both the Customer Regulatory and Resolution group, as well as the Regulatory and International group within the Law Branch. The successful candidate will be responsible for various tasks related to regulatory and international matters as well as passenger claims management and resolution, including:

• Investigate and gather facts necessary to assess the claim and prepare a response;
• Engage in mediation to settle claims, resolve disputes and regain customer confidence;
• Draft proceedings and responses to claims letters and proceedings;
• Gather evidence and organize proceedings and evidence in preparation for court;
• Research caselaw as needed, including to assist internal or external counsel;
• Represent directly the company at mediation sessions/settlement conference and plead the case before small claims courts;
• Update the Customer Regulatory and Resolution team on existing litigation and trends;
• Liaise with Customer Care and Baggage Claims teams to convey preliminary legal analysis (in consultation with internal or external counsel);
• Review and monitor filing deadlines;
• Coordinate with Litigation group as files move through court process to ensure timely handling and preparation of relevant of proceedings.
• Coordinating, liaising and building working relationships with internal and external parties including external counsels in connection with licensing and regulatory requirements with Canadian and foreign aviation authorities and internal branches at Air Canada, such as International Affairs, in a constantly changing operational environment;
• Handling independently and in conjunction with other internal stakeholders various international doing business regulatory files such as powers of attorneys, foreign business registrations and ensuring timely implementation;
• Interacts with Canadian and foreign regulators and external counsels effectively and with innovative use of technology;
• Assisting with the management and maintenance of various summary tables of authorities, tracking tools and binders;
• Assisting counsel with regulatory compliance including updating and tracking internal compliance audits, creating training sessions, developing in-class exercises and other information retention tools, specialized trainings, tracking attendance and conducting surveys;

Relevant experience in these areas is preferred; however, consideration will also be given to strong candidates who may not have experience in all these areas but are willing to learn and be trained.Strong proficiency, written and spoken, in English and French is essential to the position.QualificationsTo succeed in the position, the candidate should have a track record demonstrating the following qualities or characteristics:

• Familiarity with court forms in the Province of Quebec and a good understanding of the small claims court system;
• Availability to work flexible hours and travel to various Canadian jurisdictions, on occasion;
• Adaptability and flexibility to work effectively in a context of constant change, shifting priorities, and conflicting demands;
• Excellent communication skills, both written and spoken;
• Excellent attention to detail;
• Solid research and analytical skills, to identify, define and assess all relevant factors and weigh alternative courses of action;
• Capacity to work under pressure, displaying composure in challenging situations, and establishing priorities in order to meet deadlines;
• Ability to work collaboratively as part of a team and to develop strong working relationships;
• Inclination to take initiative and be proactive and to offer to assist and support co-workers, resourcefulness, and ability to handle work independently, taking responsibility for own actions;
• Demonstrate a high degree of tact, discretion and good judgment when interacting with customers and in handling sensitive and confidential information;
• A desire and ability to continuously expand and update professional knowledge and hone training skills in order to enhance individual and team innovation and productivity;
• Proficient computer skills using Microsoft Office: generally, Word and Outlook;
• Legal background and paralegal certificate are an asset;
• Experience in customer claims management and in with the court system in other Canadian provinces are also an asset;
• Knowledge of the industry is also an asset.

A successful candidate will be one who takes pride in his or her role as a representative of the Best Airline in North America.At Air Canada, our dedication to excellence and quality begins with our people. We are strongly committed to and celebrate diversity and inclusion and are proud to be an equal opportunity employer. To create an engaging and rewarding place to work, we seek to attract talented people from a diverse range of backgrounds and cultures. We are also focused on creating a healthy, accessible and rewarding work environment which highlights employees unique contributions to our success. We welcome applications to help us build a more diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees unique contributions to our companys success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.Quick Apply

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