Administrative Assistant - Jobs in Edmonton, AB

Job Description

Malatest is one of Canada’s largest independently owned and operated social research companies, with offices located in Victoria, Edmonton, Ottawa, and Toronto.We are seeking an Administrative Assistant for our call centre in Edmonton. The Administrative Assistant reports the Survey House Director in the call centre with a variety of tasks and functions and supports the Survey House Managers as needed. They are responsible for ensuring newly hired employees are scheduled informed about their training sessions, tracks employee documents, acts as the first point of contact for external client contact while presenting a professional first impression, and manages the various outlook inboxes for the department.Our ideal candidate understands the importance of meeting and exceeding expectations, will identify barriers to providing excellent client service, and will design work processes that are responsive to Survey House needs and expectations. They will also be dedicated to excellence in work by having great attention to detail, producing high-quality deliverables, demonstrating good work ethic, and a team player mindset, within a fast-paced environment involving multiple project deadlines.Our areas of research focus are diverse; however, some common areas include health, education, employment and the labour market, housing, and transportation. If you are currently seeking a dynamic career within an office work environment, have an interest in supporting research projects, and like to keep busy, this role is for you. This position includes a competitive salaried plus an annual discretionary bonus that is paid out twice a year. Our total compensation package includes benefits such as medical, vision, dental, life insurance, and access to our employee assistance program.We appreciate all candidates who apply; however, only those that supply a cover letter demonstrating their experience and qualifications will be contacted and considered for the position.Key Responsibility:

• Responsible for interview set up, following up with candidates, scheduling training, and being the first point of contact for newly hired Survey House employees;
• Sends out ‘Welcome Email’ to new staff;
• Uses of MS office suite (Access, Excel) to send emails, manage the Survey House email inbox, and assist with training schedules;
• Employs professional reception acumen and excellent internal and external communications;
• Provides administrative task support for Survey House project work;
• Tracks travel allowances and monitors the inbox;
• Proficiency with multi-line telephone systems, MS Word/Excel/Access, and basic internet browsing is required;
• Prepares meetings and information packages for researchers, along with PowerPoint presentations and materials;
• Enters and review data for project needs, as required;
• Takes meeting minutes for client meetings and team meetings;
• Manages main reception phone, calls internal and external contacts for project needs, and organizes work by prioritization;
• Proficiency with multi-line telephone systems, MS Word/Excel/Access, and basic internet browsing is required;
• Completing other activities as needed in support of the Survey House unit and office.

Qualifications:

• Bachelor’s degree in Business Administration or other applicable discipline;
• A minimum of 2 years administrative experience, preferred;
• Proficiency in MS Office software (e.g., Word, Excel, Access and PowerPoint), and with use of multi-line telephone system;
• High level integrity to handle confidential and/or sensitive information;
• Able to self-start, initiate, motivate and organize responsibilities, in order to meet deadlines, work under pressure and adjust or adapt to changing task priorities;
• Strong time management skills, flexibility, and attention to detail are considered essential;
• Proficient communications in both official languages (English/French) an asset, not required;

Essential skills and aptitudes:

• Strong communicator and relationship builder;
• Demonstrates an understanding of regulations, policies, and guidelines;
• Work collaboratively with others;
• Legally entitled to work in Canada and able to obtain security clearances from the Industrial Security Directorate Division of Public Services and Procurement Canada, which includes a criminal record check.

Working ConditionsMalatest is a fast-paced, dynamic work environment. This position will support multiple projects simultaneously, under the pressure of deadlines. The work requires extensive use of a computer and advanced computer skills are required. The work will also require making phone calls, sending emails, and attending meetings to support research activities, while working out of the Edmonton office in Alberta.The successful applicant must be able to self-monitor, constructively handle feedback, and strive for continuous improvement. Standard office hours of operation are Monday to Friday from 8:30am to 5:00pm, though some flexibility is possible for the right candidate.Employees must demonstrate a high level of integrity and attention to detail, an ability to work independently, and the ability to accept responsibility for the quality and completion of assigned work. This position must demonstrate clear and collaborative communications with multiple departments.How to ApplySubmit a cover letter that demonstrates your experience and writing ability and a resume in your application. Please quote the competition number ESH-AA22. No calls please.Note: While we thank you for your interest, only shortlisted candidates will be contacted.R.A. Malatest & Associates Ltd. is an equal opportunity employer and will not discriminate against any employee or applicant from employment because of physical or mental disability, race, colour, religion, gender, sexual orientation, or creed regarding any position for which the employee or applicant is qualified. We are committed to ensuring employment equity within our workplaces. You are welcome to identify within your application if you belong to one of the four designated equity groups: women, Indigenous, persons with disabilities and/or members of visible minorities.Job Type: Full-timeSalary: $42,500.00-$50,000.00 per yearBenefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you proficient working with MS Office software

Education:

• Bachelors Degree (preferred)

Experience:

• Administrative experience: 2 years (preferred)

Work Location: One locationQuick Apply

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