Banquet Captain / Supervisor - Jobs in Edmonton, AB

Job Description

SHERWOOD PARK, ALBERTA - BANQUET CAPTAINOur people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to gain and practice valuable leadership skills or take the next step to learn more about business management, we are here to train, mentor and develop you further into your career, while supporting your life goals.We are looking for a talented Banquet Captain to lead our banquet department. If you are interested in hospitality, learning more about the administrative side of event planning, and developing a team with one of Canadas fastest growing hospitality groups - this is the role for you!As a Banquet Captain you have the opportunity to develop and mentor your own team of banquet servers, uphold standards for your department and have a direct impact on the success of the location. You will work directly with talented chefs, the Banquet Manager and restaurant leaders as well as the hotel division.WHATS IN IT FOR YOU:

• Preferred shifts, gratuities and guaranteed hours
• Complimentary meals when working
• 15% discount for our restaurants (Moxies, Chop, Shark Club and Rockford)
• Employee discount and Friends & Family discount for all Northland affiliated brands including Grouse Mountain, Revelstoke Mountain Resort, Sutton Hotel Group.
• Personal development and mentorship from a Banquet Manager position.

THE ROLE:

• To direct and control events in the facility at an excellent level while maintaining and abiding by all standards, policies and/or procedures set forth by our company.
• Providing training, leadership and mentorship for our banquet team.
• Identifying skill and leadership potential in your crew and developing those exceptional individuals into higher roles within our company.
• Banquet event execution and managing quality assurance.

• Manage the floor staff, ensure team members are dressed in uniform and delivering exceptional guest service in a friendly yet speedy manner
• Work directly with the event coordinators or hosts, problem solve in the moment when addressing questions or concerns that may arise during or before service.
• Be the lead on event supervision and execution
• Ensure tables are decorated correctly, food is presented well, and service goes off without a hitch
• Manage clients in an efficient yet organized manner including setting up meetings, forwarding contracts, billing, etc.
• Deliver feedback and coaching to banquet team
• Provide full room set-ups including A.V. and bar
• Demonstrate leadership by building positive team morale

Key Requirements

• Exceptional guest service skills
• Attention to detail
• Leadership skills that rally the team during big events while resolving conflicts and getting the job done - lead by example
• Impromptu problem-solving skills when dealing with internal and external conflict
• Exceptional communication skills, providing leadership to staff and managing guests
• High stamina (as you will be on their feet most of the day)
• Desire and ability to earn the respect of your team
• Ability to create a positive working environment and provide ongoing positive feedback to colleagues
• Enthusiastic and inspiring

Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make meaningful, career-enhancing connections and lifelong friends along the way.Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff members are made of people who work to make memorable experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every detail.OpportunitiesWith our company, you will have the opportunity to:

• Grow your career in our rapidly expanding company
• Cultivate your own development by working with other leaders
• Employee discount and Friends & Family discount for all Sandman Hotels in Canada & US
• Personal development and mentorship, taking part in team-building events

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