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Bicycle Service Writer - Jobs in Edmonton, AB

Cranky's Bike Shop
Job LocationEdmonton, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Since you were young, you loved to tinker with objects and try to understand how they work. When something breaks, you learn how to fix it. You pride yourself on your ability to fix anything. If this sounds like you, you may be who we are looking for.We are seeking a full-time service writer to assist our service department. 6-months experience working in a bike store is required.Who you are:

  • You are upbeat and positive
  • You love that every day at work is different
  • You are excited at the opportunity to learn something new
  • You love a challenge. You know how to handle the toughest situations with patience and a positive attitude
  • You are a quick thinker in a fast-paced environment
  • You have the perfect balance between friendliness and professionalism when handling customers
  • You want to get riders back on the trail as soon as possible
  • You love biking and other outdoor activities
Job Duties:
  • Writing work orders for bicycles needing repair
  • Advising customers when parts need to be replaced and recommending service that will allow the bike to perform better
  • Effective and professional communication with customers so they understand what work needs to be done to their bike
  • Ability to maintain quota for add-ons per bike, such as recommending performance upgrades and components upgrades
  • Checking over new bike purchases and installing accessories
  • Answering service phone calls
  • First point of contact if the mechanics have questions about work orders
  • Ensures the service writing area is always clean and tidy
Experience/ Education:
  • High School Diploma or equivalent
  • 1 years customer service experience is required
  • 6 months experience working in a bike store
  • Can lift boxes around 30 pounds and is comfortable working on ladders
We thank all applicants for their interest, however, only those selected for an interview will be contacted.Job Type: Full-timeSchedule:
  • 8 hour shift
  • Day shift
  • Weekend availability
COVID-19 considerations:Curbside pick-up is available and common areas are regularly sanitized.Experience:
  • customer service: 1 year (required)
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