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Bilingual Client Care Representative - Jobs in Edmonton, AB

LifeWorks (Morneau Shepell)
Job LocationEdmonton, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Bilingual Client Care RepresentativeLifeWorks by Morneau ShepellRemote PositionPermanent, Full TimeLifeworks by Morneau ShepellLifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.SummaryOur 24/7 Care Access Centre is where it all happens. Our Bilingual Client Care Representatives are first responders to client requests received over the phone, email and chat. Taking care of clients’ means having conversations that determine their needs and appropriate support based on a wide array of industry leading solutions. Our environment is fast-paced, supportive, innovative and fun. Joining our Morneau Shepell family will provide you with fantastic work experience, not to mention some great connections and friends along the way.Succeeding as a Bilingual Client Care Representative will require the following core qualifications and skills

  • Must be Bilingual in French and English, verbal and written
  • A Bachelor degree, community college diploma or equivalent post-secondary education
  • The flexibility to work shifts which may include days, evenings, weekends
  • Previous customer service experience in social services, sales, call centres and/or office environments preferred
Characteristics of a Bilingual Client Care RepresentativeAs a new employee, you will be paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions. Successful Client Care Representatives are:
  • Passionate about helping others;
  • Excellent customer service, written and verbal communication skills;
  • Dedicated to providing a meaningful customer experience;
  • Empathetic and able to triage crisis situations to our clinical team;
  • Go-getter, results-oriented and good-natured;
  • Driven to achieve performance success and enjoy working in a fast-paced environment;
  • Happy to work for a successful company that promotes from within.
If you are a solution-focused, empathetic person who enjoys providing support to those in need, than this role aligns perfectly with your aspirations. You are not just supporting our business; you are supporting people in a meaningful way.Job Types: Full-time, Part-time, PermanentExperience:
  • call centre: 2 years (preferred)
  • social services: 1 year (preferred)
Language:
  • French (required)

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