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Business Title Customer Sales and Service Rep - Jobs in Edmonton, AB

Eriks
Job LocationEdmonton, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

CNC Flow Control is headquartered in Houston, Texas, with multiple other locations, including Odessa, Texas, Hobbs, NM and Edmonton, Canada. Our company unifies several trusted valve and flow line brands that have been serving numerous industries in North America for nearly three decades. From long range projects to same-day delivery, our diverse team is dedicated to understanding customers needs in order to ensure exceptional service and the best solutions. Our extensive product portfolio ranges from commodity products like hammer unions and needle valves, to highly engineered products like API 6D trunnion mounted ball valves.ABOUT THIS OPPORTUNITYRole ProfilePosition: Customer Service and Service RepJob Location: Edmonton, ABOperating Business: ERIKS CNC Flow ControlJob Type: Full-timeStatus: Non-ExemptSummary of the RoleThe Customer Service and Service Representative’s primary role is to promote and sell the Company products in order to help achieve revenue and margin growth objectives.Responsibilities

  • Must maintain 100% commitment to safety policies and procedures.
  • Proactively respond to customer inquiries with response time on or before customer’s requirements.
  • Complete the order process from receipt of customer orders through to dispatch using defined processes and system functionality.
  • Provide strong customer satisfaction by providing customers with answers to questions regarding products, services and delivery.
  • Resolve any situations with potential customers or existing customers, concerning their account credit, orders, deliveries or product questions and/or issues.
  • Preparation of associated documentation for goods as required by customers.
  • Actively scan the market and work closely together with outside sales and business development to identify and secure potential orders and MRO contracts.
  • Actively research competition, and utilizing smart pricing decisions and selling techniques.
  • Pro-actively promote and sell all company products in order to achieve revenue and
margin growth objectives.
  • Ability to know customer specifications and determine if product meets those requirements.
  • Quotation Follow-up.
  • Work collaboratively with team members with different backgrounds and perspectives.
  • Perform other duties as assigned.
Skills and Abilities
  • Excellent verbal and written communication skills.
  • Strong listening and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Analyzing information.
  • Experience in performing to Key Performance Indicators (KPIs).
  • Process driven.
  • Hands-on and Can-do attitude.
Qualifications
  • Bachelors Degree preferred
  • 3+ years of sales experience in a business-to-business, large/strategic customer segment
  • Engineering or Technical background an asset.
  • Possess excellent customer service skills.
  • PC proficiency, customer relationship management tools.
Total Rewards
  • Competitive compensation plan
  • Health Benefits: medical, dental, vision, short term and long term disability
  • Paid time off
Equal Opportunity EmployerIt is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.Quick Apply
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