Client Services Associate - Jobs in Edmonton, AB

Job Description

Reporting to the Corporate Director – Client Services, the Client Services Associate is responsible for selling and maintaining new and existing customers within the oil and gas, transportation, industrial plant, mining and construction segments. The Client Services Associate also works closely with the Business Development and Account Manager teams to onboard new clients, provide support, and develop referrals for new business opportunities. There are two positions available, one located in Brantford, ON and the other our Edmonton, AB offices.RESPONSIBILITIES

• Sell a full range of products and services to new and existing customers, including laboratory services, reliability consulting, telematics solutions and technical training.
• Qualify customer needs, prepare quotes, and follow up to close the sale.
• Manage a book of smaller existing customers that may not have a dedicated Account Manager, focusing on the customer experience
• Onboard new customers using our laboratory services
• Identify new sales opportunities within existing customers
• Monitor customer revenue and program activity levels to identify potential growth opportunities and declining
• Acquire a full knowledge of Fluid Life’s product lines,
• Conduct periodic check ins with clients to ensure customer satisfaction with products and services.
• Utilize marketing materials about the Company’s product line to present to customers.
• Answer customer queries in a timely manner.
• Communicate with sales, managers, marketing, and other team members to ensure a high-quality product and all sales needs are met.
• Communicate the progress of monthly sales reports including, prospective customers, new sales, repeat sales and total revenue generated.
• Utilize the CRM (Salesforce) to document activities and ensure the sales team is aware of changes within clients.
• Support Business Development and Account Manager teams as needed
• Support Accounting Department with customer setup and billing issues
• Various tasks and administrative duties as needed at the direction of the Corporate Director – Client Services

QUALIFICATIONS

• 3+ years of experience in an inside sales role with increasing responsibilities.
• Science (Chemistry / Mechanical) degree or diploma preferred.
• Driven to achieve sales goals.
• Strong customer service focused approach.
• Demonstrate excellent interpersonal and communication skills.
• Exceptional attention to detail and outstanding organizational skills.
• Confident self-starter and comfortable making cold calls.
• Strong time management and project management skills.
• Proven knowledge of sales principles and experience with Salesforce or marketing automation would be considered an asset.
• Basic knowledge and understanding of equipment maintenance, reliability and laboratory services would be considered an asset.
• Lead development experience would be considered an asset.

WHY CHOOSE FLUID LIFE

• Our core values and great workplace culture
• Great benefits and RRSP package
• Part of a fast-growing company with great opportunities
• Relaxed fun working environment
• Opportunity for continuous training and employee development

INTERESTEDIf your goal is to be a part of a diverse team dedicated to producing outstanding results, we want to hear from you! Please send a cover letter and resume to jobs@fluidlife.com, and quote Client Services Associate (with the location) in the subject line.We are an equal opportunity employer that recognizes the value of a diverse workforce. No phone calls please. Only candidates receiving an interview will be contacted.Quick Apply

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