Client Services Manager - Security Services - Jobs in Edmonton, Alberta, T6E 4W8

Job Description

At Securiguard, we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment.We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Services Manager to oversee the day-to-day operations of our Edmonton Metropolitan Region. This role is an exciting opportunity to lead a highly skilled, professional Security team.What you would do:

• Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
• Manage a book of business for strategic accounts, delivering first class service delivery and contract compliance. The ability to spend significant time on site is expected.
• Recommend/implement security solutions, coverage, and risk-reducing strategies.
• Ensure all contract and legislative requirements are being met.
• New Business start-ups and transition plan implementation
• Incident Response and Incident Command
• KPI Implementation and Reporting
• Negotiate increases and renewals with existing client base.
• Ensure all shifts are covered by a trained, qualified security professional.

What you bring:

• Demonstrated success in building and leading teams.
• 3+ years of security operations experience
• 3+ years of client relations experience
• Proven track record of excellence in client relationship management, problem solving and business development.
• Experience in an operational setting involving the management and supervision of many staff members.
• Strong communicators with assertive interpersonal skills and team player are critical to success.
• Sound judgment and decision-making skills, with a#39;hands on #39;, problem solving approach, able to remain calm under pressure and take control of incidents.
• Experience of writing policy, standing order procedures, drafting reports, preparing business cases, and compiling and adjusting duty rosters to meet shortfalls in staffing levels.
• MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class 5 Alberta Driver #39;s License; access to or possession of vehicle for attending to all client sites.
• Understands financial and cost drivers in the security industry.

Who we are:At Securiguard we believe in living and acting by our values: R.E.A.C.H.Respect · Empathy · Accountability · Courtesyamp; · Honesty We #39;re in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada #39;s Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards #39; Excellence in Diversityamp; Inclusion category