Community Navigator - Jobs in Edmonton, AB

Job Description

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services—food, clothing and housing, and support services—education and employment, to those living in poverty within Alberta and British Columbia.The Mustard Seed Community Navigator offers supports and programming, on site, for people residing at Britannia Crossing. The Community Navigator will connect and build relationships with Residents with the focus of providing supports geared towards tenancy-retention, wellness, safety, community, stability, and growth.The Community Navigator, reporting to the Housing Support Supervisor, collaborates with other Mustard Seed programs, Residents of Britannia Crossing, and MINT Communities, and is responsible for developing and facilitating resources and programs to support clients.Position Type: EmployeeReporting to: Housing and Property ManagerLocation: EdmontonDUTIES AND RESPONSIBILITIES:Establish an on-site presence with routine office hours and a program schedule at Britannia CrossingEngage and meet with clients residing in the Britannia Crossing apartment units on an on-going basisProvide ongoing client-centered support focused on daily living skills, advocacy, and tenancy-retentionEncourage clients to understand their rights and responsibilities as tenants and members of the communityAdvocate to assist clients with accessing resources and supportsProvide crisis intervention, as necessary

• Document client interactions, service plans and client progress
• Develop and facilitate in-house programs and offer support resources
• Liaise with internal and external resources that will help clients increase their assets
• Develop and maintain effective working relationships within The Mustard Seed and with external agencies
• Attend weekly team meetings and other training as required

Other duties as assignedADMINISTRATIONBuild and share a comprehensive library and knowledge base on community resources;

• Document client interactions, goals, referrals, and progress
• Document and report on program statistics, successes and learning opportunities
• Serve on internal and external committees, as requested

Keep client records and information confidential, updated and secureParticipate in all staff training (e.g. FOIP, First Aid, SafeTALK, Nonviolence Crisis Intervention)MINIMUM QUALIFICATIONS AND SKILLSDegree/Diploma in Human Services field and two years of related work experience, or equivalentExperience with case management is considered a strong asset,Minimum one-year work experience working with those experiencing homelessness; direct experience with Housing First initiatives considered a strong assetKnowledge of Edmonton’s community resourcesPreference given to those with experience working with mental health and/or addictionsDemonstrated competency and ability to practice crisis interventionAbility to de-escalate and problem solve with individuals under the influence and/or struggling with a mental health crisisAbility to establish and maintain rapport with culturally diverse clients, including a familiarity with the Indigenous cultureExcellent written, oral and interpersonal skills with the ability to effectively communicate with clients, members of a team, and community agenciesExcellent organizational and time management skillsA self-starter with the ability to work in a cross-functional teamAbility to accomplish goals with minimal supervisionProficient computer skills (Microsoft Office Programs); experience with Efforts to Outcomes (ETO) an asset; Knowledge of FOIP and ability to observe confidentiality standardsValid Driver’s License (Class 5), 2 million liability insurance and access to a reliable vehicleWORKING CONDITIONSFull-time permanent employment 40 hours per week. Generally, Monday to Friday 0800-1630 hours, however including some weekend, evening and overtime work as requiredRequires ongoing compassionate care, conflict resolution, problem solving and organizational ability

• Mental effort: moderate, periods of high volume workload and interactions with vulnerable residents

Physical effort: extended computer use, sitting, standing, lifting, climbing stairs, and walkingAs The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our Statement of FaithMust have legal authorization to work in Canada on a full-time basis for anyone other than current employerDriver’s Abstract, Employment Security and Vulnerable Sector Check is requiredValid Driver’s License and access to a reliable vehicle is required.Current COVID-19 ImmunizationADDITIONAL REQUIREMENTSAn Employment Background Check is required for all positions at The Mustard SeedAs The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.Must have legal authorization to work in Canada on a full-time basis for anyone other than current employerCOMPENSATION & BENEFITSThe Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.NOTEYour privacy is important to us. The information we collect is used solely for consideration for employment.We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.Please visit our careers page to see more job opportunities.Quick Apply

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